Job Description

Workster is partnering with a leading Outsourcing/BPO company to recruit a Portuguese-speaking Customer Experience Specialist for their Valencia office.

In this role, you will be responsible for engaging with customers through multiple communication channels, providing outstanding support, and ensuring a seamless customer journey. You will play a key role in enhancing customer satisfaction and retention by offering the right solutions with professionalism and empathy.

This is a full-time, on-site position where you will work in a dynamic and collaborative environment.

Your Role

• Communicate with customers via phone, email, chat, and social media

• Provide personalized support by listening, understanding, and addressing customer concerns

• Offer guidance and solutions, ensuring a positive experience and high satisfaction levels

• Identify customer needs and escalate process improvement suggestions internally

• Strive to meet and exceed KPIs related to customer satisfaction, quality, and productivity

• Maintain long-term customer relationships by delivering impactful experiences

Your Requirements

• Fluent Portuguese (C1) and proficient English (B2)

• Previous experience in hospitality, customer service, or financial services is a plus

• Excellent communication and interpersonal skills, with strong listening and empathy

• Ability to work independently and as part of a team

• Comfortable working in a fast-paced, customer-centric environment

• Tech-savvy, familiar with Google Suite, MS Office, and CRM tools

• Passion for customer experience, always prioritizing the customer’s needs

The Offer

• Health insurance

• Free lunch provided in the office

• Spanish lessons for non-native speakers

• Bootcamp sessions twice a week for employee well-being

• Friday team drinks to foster a positive and friendly work atmosphere

• Career development support with access to training and professional growth opportunities

• Collaborative and dynamic team environment