Job Description
Mercier Consultancy is actively seeking a Portuguese Speaking Customer Care Agent to join our dedicated team! In this pivotal role, you will provide outstanding support to our Portuguese-speaking clients, ensuring that their inquiries are handled with professionalism and efficiency.
As a Customer Care Agent, your primary responsibility will be to assist customers with questions related to our products and services. Your expertise in customer communication and commitment to excellence will play a significant role in enhancing client satisfaction and loyalty.
Responsibilities
- Engage with Portuguese-speaking clients through phone, email, and chat to address their inquiries
- Assist customers with product-related questions and resolve service issues
- Document and maintain accurate records of customer interactions in our CRM system
- Collaborate with other teams to ensure timely resolution of customer concerns
- Advise customers on best practices for using our services effectively
- Gather and relay client feedback to improve service quality
- Participate in ongoing training to enhance your skills and knowledge
Requirements
- Fluency in Portuguese and English, both written and verbal
- Strong customer service and communication skills
- Previous experience in a customer support role is preferred
- Proficient problem-solving and troubleshooting abilities
- Friendly demeanor with a focus on customer satisfaction
- Ability to manage multiple tasks and prioritize effectively
- Willingness to learn and adapt to evolving service needs
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...
