Job Description

Do you speak Portuguese fluently?

Work for the world’s largest multinational technology company that specializes in consumers electronics, software and online services! Join a dynamic & multicultural team and let your new journey begin in Athens!

Benefit from a unique opportunity to become customer representative for one of the biggest American tech companies and kick-start your career!

Don't wait any longer, apply now!!

Requirements

The must have, in order to be our Portuguese speaker Customer Support Specialist are:

• Native-level or near-native level in Portuguese language, along with good English skills
• Tech savvy, curious and problem-solving acumen
• Familiar with iOS and/or MacOS, or comparable technology, is preferred
• Able to identify technical issues and suggest immediate solutions to clients
• Provide systematic assistance to customers in a communicative manner
• High School Diploma holder
• Flexible to work night shifts/ weekend shifts (if applicable)
• Active listeners
• Prior customer support experience would be an advantage

Responsibilities

What you will need to do:

• Act as the first point of contact for all the Portuguese -speaking customers
• Identify and assess customers’ needs to achieve satisfaction
• Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Resolve customers’ online store post-sales requests
• Deliver high quality support
• Manage large amounts of incoming calls & emails
• Build sustainable relationships and trust with customer accounts
• Handle customer complaints, provide appropriate solutions

Benefits

As a Portuguese Customer Support Specialist, you will receive:

• Excellent salary
• 14 salaries
• Performance-based bonus
• Public and private health insurance
• First-class ongoing training and development
• Career development opportunities
• Relocation package in case you reside outside of Greece
• Multicultural and modern working environment
• Employee relations team to assist you with integrating the Greek lifestyle & culture

Only CVs in English will be reviewed.