Job Description
Mercier Consultancy is proud to offer an exciting opportunity for a Portuguese Customer Support Representative in the Fashion & Luxury Brand sector with a relocation package to Greece! In this role, you will deliver exceptional support to our Portuguese-speaking clients, ensuring a premium experience with our high-end fashion products and services.
This is an excellent chance for motivated individuals who seek to combine their passion for fashion and customer service with an international career experience in a vibrant country like Greece. If you are dedicated, adaptable, and driven to provide outstanding service, we encourage you to apply.
Responsibilities
- Provide top-tier customer support in Portuguese
- Assist clients with inquiries related to fashion products, orders, returns, and promotions
- Manage customer interactions efficiently and document all communication in CRM systems
- Coordinate with internal teams to ensure timely and accurate resolution of client issues
- Maintain strong product knowledge to guide clients effectively
- Gather customer feedback to help improve services and offerings
- Participate in training and development programs while adapting to the new work environment after relocating to Greece
Requirements
- Fluency in Portuguese and English, both written and verbal
- Previous customer support experience, ideally in fashion or luxury retail
- Strong communication and interpersonal skills
- Flexibility and willingness to relocate to Greece
- Excellent problem-solving abilities and attention to detail
- Ability to thrive in a fast-paced, multicultural environment
- Proficiency with customer support tools and CRM platforms
- Passion for fashion and luxury brands
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
