Job Description

Mercier Consultancy is seeking a dedicated Portuguese Customer Service Representative for our Client, a leading Airline Booking Company based in Athens, Greece. In this key position, you will provide excellent support to Portuguese-speaking customers, assisting them with airline bookings and travel-related inquiries.

Your proficiency in Portuguese will be instrumental in helping clients book flights, manage reservations, and resolve any issues they encounter. By delivering exceptional service, you will play a vital role in ensuring a smooth and enjoyable travel experience for our customers.

Responsibilities

• Provide outstanding customer service in Portuguese regarding airline bookings and travel inquiries
• Assist customers with flight reservations, changes, cancellations, and special requests
• Resolve customer issues promptly and professionally
• Maintain accurate records of customer interactions within the CRM system
• Coordinate with airline partners to facilitate customer needs
• Collect and communicate customer feedback to improve service quality
• Stay informed about airline policies, pricing, and industry trends

Requirements

• Fluency in Portuguese and English with excellent communication skills is required
• Native Portuguese speakers preferred; please state your nationality and native language clearly in your C.V. and/or Cover Letter
• Prior experience in customer service, especially in airline or travel sectors, is advantageous
• Strong problem-solving skills and customer-oriented mindset
• Ability to handle multiple inquiries efficiently in a fast-paced environment
• Detail-oriented with good organizational skills
• Familiarity with CRM systems and customer support software is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...