Job Description

Mercier Consultancy is thrilled to offer the role of Portuguese Customer Agent for a leading streaming services provider in Greece. This opportunity includes fully paid relocation, enabling you to bring your Portuguese language expertise to an innovative and fast-paced environment.

As a Customer Agent, you will be responsible for supporting Portuguese-speaking customers by resolving their inquiries, troubleshooting issues, and providing a seamless streaming experience.

Responsibilities

• Respond to customer inquiries and technical questions related to streaming services in Portuguese
• Assist with subscription management, billing issues, and troubleshooting streaming problems
• Maintain accurate and detailed records of customer interactions
• Collaborate with internal technical and support teams to resolve complex customer issues
• Contribute to continuous improvement of customer experience through feedback and suggestions
• Participate in ongoing training to stay current with product features and policies

Requirements

• Fluency in Portuguese and English (both written and spoken) is required. Please specify your nationality and native language in your application materials.
• Experience in customer support, ideally within digital media or streaming services
• Strong problem-solving skills and technical aptitude
• Excellent communication and interpersonal skills
• Willingness to relocate to Greece with fully paid relocation support
• Ability to work efficiently in a fast-paced, multicultural environment
• Positive attitude, adaptability, and eagerness to learn

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• And More!