Job Description
Mercier Consultancy is thrilled to offer the role of Portuguese Customer Agent for a leading streaming services provider in Greece. This opportunity includes fully paid relocation, enabling you to bring your Portuguese language expertise to an innovative and fast-paced environment.
As a Customer Agent, you will be responsible for supporting Portuguese-speaking customers by resolving their inquiries, troubleshooting issues, and providing a seamless streaming experience.
Responsibilities
- Respond to customer inquiries and technical questions related to streaming services in Portuguese
- Assist with subscription management, billing issues, and troubleshooting streaming problems
- Maintain accurate and detailed records of customer interactions
- Collaborate with internal technical and support teams to resolve complex customer issues
- Contribute to continuous improvement of customer experience through feedback and suggestions
- Participate in ongoing training to stay current with product features and policies
Requirements
- Fluency in Portuguese and English (both written and spoken) is required. Please specify your nationality and native language in your application materials.
- Experience in customer support, ideally within digital media or streaming services
- Strong problem-solving skills and technical aptitude
- Excellent communication and interpersonal skills
- Willingness to relocate to Greece with fully paid relocation support
- Ability to work efficiently in a fast-paced, multicultural environment
- Positive attitude, adaptability, and eagerness to learn
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- And More!