Job Description

Reporting to Property Services Coordinator Supervisor , the Portfolio Services Officer is responsible for providing functional and administrative support to the account in one or more of the following areas: Environmental, Health & Safety, Contract Administration, Operation support, Administration and the Computerized Maintenance Management System. This position acts as the account contact in a specific functional area as well as provides administrative support to the managers as required.

KEY DUTIES & RESPONSIBILITIES

• Provide day-to-day functional support, guidance and information to Team Members and Account management
• Lead, coordinate and assist with special function as assigned
• Organize, coordinate and document manager meetings, including meeting minutes, project tracking updates, action logs and all required follow-up
• Plan, organize and coordinate client meetings and external travel for managers as required, including travel booking, external meetings and expense reporting
• Prepare communications, presentations, agendas, minutes and spreadsheets for specific projects and assignments
• Researches and compiles data related to functional groups and support
• May be responsible for the collection of technical data and the maintenance of databases
• Generates regular and ad hoc reports for the account, as required
• Develops, implements and updates procedures pertaining to functional area
• May be required to facilitate information sessions and/or training sessions for BGIS Canada's Team Members
• May support quality assurance inspections of portfolio properties to ensure service delivery meets or exceeds contractual requirements
• Other duties as assigned

Decision Making Capacity

• Must be able to organize their schedule to ensure that contract deliverable dates are met
• Must be able to evaluate and escalate service requests based on a pre-determined prioritization criteria
• Recommendations and decisions will be made with the Client’s best interest in mind

KNOWLEDGE & SKILLS

• Community college diploma or equivalent training (e.g. RPA, CET)
• More than one year up to three years of job related experience
• May require technical knowledge and expertise of particular functional area
• Strong computer skills
• Strong written and verbal communication skills
• Proven analytical skills and problem solving ability
• Advanced knowledge of Microsoft Office applications, including Excel, PowerPoint, Word
• Exposure to Access, Maximo, Oracle, and Crystal Reports is beneficial
• Excellent time management skills
• Confidentiality and discretion as will be exposed to highly confidential information

Licenses and/or Professional Accreditation

• Required Security Clearance, where applicable

Please note, this position requires a Reliability Security Clearance.

This is a regular, full-time position with a salary range of $45,968 - $57,461 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.