The NRMA

Portfolio Planning and Delivery Manager

The NRMA  •  Sydney, AU (Onsite)  •  2 hours ago
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Job Description

Company Description

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do.  From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.  

That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward.  Together, we can make a difference.

Job Description

As our Portfolio Planning and Delivery Manager, you'll lead the Roadside portfolio of initiatives, ensuring programs are prioritised, coordinated and successfully delivered into frontline operations. Combining people leadership with hands-on program delivery, you'll work across the business to drive operational readiness, manage change impacts and bring complex initiatives to life. This is a unique opportunity to influence strategic outcomes, lead a high-performing team and help shape the future of Roadside services.

What You'll Do

  • Lead Roadside's annual planning process, partnering with senior leaders to turn strategic priorities into a clear, prioritised and executable roadmap.
  • Manage a portfolio of initiatives, ensuring effective prioritisation, sequencing, dependency management and visibility of delivery impacts across the business.
  • Align stakeholders across Operations, Digital, Technology and Finance to support investment decisions, business case development and successful delivery outcomes.
  • Provide portfolio governance through reporting, risk management, decision-making forums and executive-level communications.
  • Lead complex business initiatives from concept through to implementation, ensuring solutions are practical, customer-focused and operationally effective.
  • Drive operational readiness activities, including testing, process readiness, stakeholder engagement and transition planning for new initiatives.
  • Build strong relationships with cross-functional teams and subject matter experts to deliver successful change and business outcomes.
  • Lead, coach and develop a small team, creating accountability, capability growth and a high-performance culture.

What You'll Bring

  • Experience leading portfolios, programs or large-scale business initiatives within complex operational environments.
  • Strong strategic planning and prioritisation skills, with the ability to balance competing demands and align stakeholders to business objectives.
  • Proven people leadership experience, with a track record of developing teams and delivering results through others.
  • Exceptional stakeholder engagement and communication skills, including the ability to influence and align senior leaders and cross-functional teams.
  • Experience managing governance processes, reporting, risks and dependencies across multiple concurrent initiatives.
  • Strong commercial and delivery acumen, with experience supporting business case development, investment planning and decision-making.
  • The ability to assess change impacts, manage operational readiness and ensure successful implementation of business initiatives.
  • Exposure to service operations, contact centres, operational readiness, change management or service delivery environments will be highly regarded.
  • As part of our recruitment process, successful applicants will be required to complete pre-employment checks.

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

  • Progressive flexibility, leave and well-being benefits to balance all of life's priorities
  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
  • Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Discounts on a range of NRMA personal insurance products including car, home & travel
  • Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

Join the NRMA and grow your career with us. Apply now, we cannot wait to hear from you or visit our careers site to find out more!

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

The NRMA

About The NRMA

For over 100 years, the NRMA has existed to make the journey better for everyone in the community. In everything we do, we aim to give back, always adding more value to Membership while working towards a better, shared future.

Having over 3.2 million Members, we’re Australia's largest member-owned organisation, and have grown into one of the country's largest tourism, leisure, and travel businesses, with investments in accommodation, car hire, ferries, experiences and more. We’ve done this by putting our people, Members and customers at the centre of everything we do to deliver great experiences – something that has always set us apart.

From our earliest Patrols, we’ve been passionate about helping people on the road, but we now also help millions on our waterways, on their holidays, and on all of their journeys. Tales of our legendary service embody the sense of mateship and levels of care that the people of our nations have become known for the world over.

As a workplace, we foster a culture of innovation, growth and wellbeing – one that respects and celebrates diversity in all its forms, creating an environment where all people can feel they truly belong and thrive. We do this because we know that, when put together, our individual talent and uniqueness is what makes us great at what we do. We do this because it makes our place a great place to be.

Interested? We’d love to hear from you.

Industry
Nonprofit & NGOs
Company Size
1,001-5,000 employees
Headquarters
Sydney Olympic Park, AU
Year Founded
1920
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