Job Description

Accor is a global leader in hospitality, operating in more than 110 countries and placing people at the heart of everything we do. As we expand into the Living sector, we're bringing our expertise in accommodation operations, customer experience and community building to a new generation of purpose-built student accommodation and build-to-rent communities, helping create places where people genuinely want to live.

Purpose

As the Portfolio Manager , you will provide strategic leadership and operational oversight across a portfolio of student accommodation, residential living, and permanent letting properties. Your mission is to drive business performance, lead and mentor multi-site management teams, and implement portfolio-wide operational strategies that deliver consistent, premium experiences for our residents and owners.

In this dynamic, portfolio-based role, you will act as a passionate brand ambassador, navigating complex stakeholder environments and maximizing the growth and profitability of your assigned properties.

Primary responsibilities

• Develop and implement portfolio-wide operational strategies and best practices. Monitor key performance indicators (KPIs), conduct regular site visits and audits, and ensure properties consistently achieve business performance and compliance objectives.
• Lead, motivate, and mentor Residence Managers, Community Managers, and operational teams. Foster a high-performance, inclusive culture focused on accountability, outstanding customer service, employee engagement, and career development.
• Manage a permanent letting portfolio in strict compliance with the Residential Tenancies Act (RTA) or relevant state governing guidelines. Oversee tenancy documentation, conduct property inspections, coordinate necessary maintenance, and represent Accor in court or tribunal proceedings when required.
• Identify market trends and support business growth strategies, acquisitions, and new property openings. Liaise with unit owners to resolve escalated issues and identify opportunities to convert permanent rentals into the Accor Holiday letting pool to maximize portfolio keys.
• Manage budgets, financial performance, and end-of-month procedures, including processing transactions and producing departmental financial and portfolio reports.
• Promote a proactive Work Health and Safety (WHS) culture, ensuring a safe physical and psychological workplace. Support Accor’s commitment to minimizing environmental impact and practicing sustainable asset and energy conservation.

Skills and experience

• A Bachelor's degree in Business, Property, Hospitality Management, Real Estate, Commerce, or a related discipline is highly preferred.
• Significant experience in multi-site operations management, student accommodation, hospitality, residential living, or property management, with a proven track record of managing budgets, financial KPIs, and geographically dispersed teams.
• Sound working knowledge of the Residential Tenancies Act (RTA) (or equivalent state legislative frameworks), property management systems, and the legal documentation required for permanent letting portfolios.
• Confident and articulate communication, negotiation, and relationship-building skills, with a demonstrated ability to navigate complex stakeholder environments (owners, tenants, and internal teams) and resolve escalated issues.
• Strong business acumen with the ability to make commercially sound decisions, think strategically on a mid-to-long-term scale, and identify emerging industry trends.
• A proven coach and mentor who can inspire teams, embrace organizational change, and lead with high personal integrity, energy, and an entrepreneurial spirit in alignment with Accor’s values.

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.