Mplus

Portfolio Manager

Mplus  •  Remote  •  28 days ago
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Job Description

We are seeking a strategic business analyst experienced as a Strategic Portfolio Manager to facilitate the intake, assessment, and balancing the demand of our portfolio-level initiatives (enterprise). The ideal candidate has a strong background in fintech and SaaS, and a proven ability to improve and streamline the demand management process. This role will be crucial in ensuring that all new initiatives are strategically aligned, properly scoped, and well-understood before they are committed to a delivery pipeline. This position will be a member of the Value Management Office, and work in close collaboration with the Portfolio Delivery Manager, Release Manager, and several Product Operations roles.

Key Areas of Responsibility:

  • Lead demand intake for portfolio-wide initiatives, aligning product operations, business leaders, and teams to identify and capture strategic opportunities
  • Lead the shaping, refinement, and analysis of new portfolio initiatives, ensuring requests are clearly defined, strategically aligned, and ready for prioritization
  • Support portfolio leaders and product operations in prioritization by facilitating evaluation, ensuring initiatives are properly sized, and enabling data-driven sequencing and investment decisions
  • Manage the upstream portfolio Kanban (demand funnel, analysis, backlog), ensuring all initiatives are accurately captured, tracked, and visible to stakeholders
  • Continuously improve and streamline demand management processes by challenging the status quo and introducing innovative approaches to enhance efficiency and stakeholder satisfaction
  • Leverage fintech and SaaS experience to align epic demand with key business priorities, including growth, retention, and scalability
  • Deliver clear, actionable reporting on the demand pipeline using tools like Jira Align, Jira, and engineering intelligence platforms to provide insights on flow, intake trends, and strategic alignment

What we expect from you:

  • Proven experience in a demand management, product management, or portfolio management role
  • Relevant experience in a fast-paced fintech and SaaS environment
  • Extensive hands-on experience with lean-agile portfolio management tools like Jira Align, including enterprise Kanban management
  • Proven track record of driving process improvements and innovation in demand management
  • Deep understanding of the Product Development Lifecycle (PDLC) in regulated environments
  • Strong leadership, communication, and stakeholder management skills, with the ability to influence expectations
  • Highly analytical, using data and metrics to assess value, risk, and strategic alignment
  • Experienced in facilitating prioritization and estimation for large-scale initiatives

What you will get from us:

  • Regular working shift, 9 am-5 pm, with flexible hours to overlap between USA and India timezones
  • Hybrid model of work
  • Opportunity to develop skills through organized training programs
  • Work in a large, international team
  • Modern, well-equipped offices located in the heart of the business center in New Belgrade
  • Clear advancement opportunities and career development
  • Possibility of conversion to a direct contract with the client, including all associated benefits

If you would like to challenge yourself in a new role, apply with your CV in English and join us.

Only shortlisted candidates will be contacted. Good luck!

Mplus

About Mplus

Mplus is a European leader in business process and technology outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.

Mplus successfully integrates the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.

With operational centers across 42 sites in 13 countries, the Mplus community comprises over 12,800 employees who deliver top-notch customer experiences in over 32 languages.

In addition to its presence in Croatia, Mplus operates in markets including Bosnia and Herzegovina, Georgia, Germany, Hungary, Romania, Serbia, Slovakia, Slovenia, Spain, Turkey, the UK, and the USA.

Mplus has an in-house technology division, which brings together the tech companies within the BPTO group. Their wide range of products, services, and consulting solutions is carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge tools to enhance customer experience, optimize operations, and embrace digital transformation.

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Zagreb, HR
Year Founded
Unknown
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