Job Description

Job Location: GHP CORPORATE - LOS ANGELES, CA 90017,

Position Type: Full Time,

Salary Range: $100,000.00 - $115,000.00 Salary, The Portfolio Leasing Manager leads leasing performance, team development, and operational execution across GHP’s portfolio. This role directs the Leasing Concierge Center (LCC), which oversees leasing for nearly 4,000 units in the Downtown Los Angeles region, aligning leasing strategies, team priorities, and service delivery with company objectives and client expectations.

This hands-on leader balances strategic planning with daily execution. Through coaching, performance oversight, regular property visits, and collaboration with onsite leadership and the Client Operations Manager, the Portfolio Leasing Manager drives occupancy, strengthens the prospect and resident experience, and supports portfolio financial and leasing goals.

The Portfolio Leasing Manager models GHP’s core values of Care, Excellence, Ownership, and Integrity, building an accountable, engaged, service-oriented team and continuously improving leasing processes and results.

Reports to: Regional Sales Manager

Strategic Leadership & People Management

• Set strategic direction for the LCC, establishing priorities, performance expectations, and measurable goals aligned with company and portfolio objectives.
• Lead and develop leasing leaders and professionals through consistent coaching, accountability, performance management, and professional development.
• Oversee recruiting, interviewing, hiring, onboarding, training, and retention of qualified team members.
• Foster ownership, collaboration, accountability, and continuous improvement in alignment with GHP’s core values.
• Monitor individual and team results through regular reviews, goal setting, and performance reporting.
• Lead weekly and monthly team meetings to establish and communicate goals, distribute individual and team targets, and review progress. Track results against goals, address performance gaps, and follow up on action plans to ensure goals are met.
• Partner with Client Operations Manager and Sr. Leasing Specialist to maintain consistent leadership, effective team structure, and successful execution of leasing strategies.
• Identify staffing needs and operational challenges, and recommend improvements to team productivity and service delivery.
• Serve as a liaison among the LCC, onsite teams, Client Operations, and senior leadership.
• Communicate leasing results, emerging challenges, and strategic recommendations to senior management.

Portfolio Performance & Strategic Leasing

• Develop and oversee leasing strategies that support occupancy, revenue, and move-in objectives across assigned properties.
• Monitor occupancy, leasing velocity, lead conversion, application volume, approval ratios, and move-in results.
• Analyze leasing trends and develop targeted action plans for underperforming properties.
• Conduct regular property visits to assess leasing operations, property presentation, market positioning, amenities, and the prospect experience.
• Partner with onsite Community Managers and leasing teams to identify and resolve barriers to leasing success.
• Analyze competitive market conditions, pricing, and concessions to inform leasing and marketing recommendations.
• Oversee regional leasing and marketing initiatives, aligning execution with GHP objectives and individual property needs.
• Monitor reputation management and online engagement across relevant platforms.
• Collaborate on outreach, networking, and lead-generation strategies to strengthen market presence and attract qualified prospects.
• Identify improvements to leasing processes, technology use, customer engagement, and operational efficiency.

Client Operations & Cross-Functional Collaboration

• Partner with the Client Operations Manager to align leasing priorities with property operations and client expectations.
• Collaborate on occupancy strategies, move-in projections, and property-level action plans that support portfolio performance.
• Track unit readiness and upcoming availability with Client Operations and onsite teams; identify delays, address barriers, and prioritize units for market readiness.
• Coordinate application processing, approval support, compliance requirements, and outstanding documentation to support timely move-ins.
• Monitor the application pipeline and resolve bottlenecks affecting approval timelines, leasing conversions, or scheduled move-ins.
• Establish clear communication and accountability between the LCC and onsite property teams in partnership with Client Operations.
• Participate in property performance discussions, provide leasing insights and recommendations, and follow through on agreed-upon action items.
• Adapt leasing strategies to property-level needs while maintaining consistent company standards and client service expectations.

Operational Oversight & Compliance

• Oversee daily LCC operations, including workflows, staffing, and consistent service delivery.
• Ensure leasing activities, application processing, and documentation comply with GHP policies and procedures, Fair Housing requirements, and applicable regulations.
• Audit leasing files and property-level processes periodically to identify gaps, reinforce compliance, and implement corrective action.
• Oversee weekly leasing timekeeping and payroll processes for accuracy and timely submission.
• Prepare, analyze, and distribute weekly leasing performance reports to senior management.
• Maintain accurate reporting on leasing goals, team productivity, application activity, and portfolio performance.
• Streamline LCC workflows and strengthen communication to improve operational effectiveness.
• Perform other duties as assigned.

Success in This Role

• Consistent achievement of portfolio occupancy and leasing goals.
• Strong application conversion, approval, and move-in performance.
• Improved coordination between the LCC, Client Operations, and onsite property teams.
• Proactive identification and resolution of unit readiness and application processing delays.
• A well-developed, accountable, and high-performing leasing team.
• Consistent execution of strategic leasing initiatives and property-level action plans.
• Strong client relationships and a positive prospect and resident experience.

Qualifications: PROFESSIONAL REQUIREMENTS:

• 4+ years of experience managing a leasing team at a community with 1,000 or more units.
• 2+ years of experience using industry software such as Knock, Yardi, or equivalent property management software.
• Proficiency with MS Office (Word, Excel, PowerPoint).
• Strong working knowledge of Fair Housing requirements.
• Personable, positive, team-oriented mindset.
• Ability to communicate clearly and effectively in English; multilingual ability is a plus.
• Regular, consistent, and timely attendance required.

Physical & Work Environment Requirements

• Ability to frequently move throughout apartment homes and communities, including ascending and descending stairs.
• Ability to constantly bend, stoop, reach, and lift.
• Ability to frequently lift, move, or carry 25 lbs.
• Ability to occasionally lift, move, or carry up to 50 lbs., with or without assistance.
• Ability to work constantly in moderate to high noise levels.
• Ability to work constantly in outdoor weather conditions.

Travel & Transportation Requirements

• Must have a valid California driver's license and car insurance.
• Must have a personal vehicle for business use.

**The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned. **

Benefits

• 100% Employee coverage options for Medical, Dental, Vision.
• 401(k) plan with employer match
• Robust Paid Time off benefits: Vacation, Sick Days, Holidays and Personal Days.
• Employee Assistance program
• Tuition Assistance
• Monthly Travel Stipend
• Dependent Care and Medical Flexible Spending Accounts
• Life & AD&D Insurance
• Pet Insurance
• Employee Exclusive Discounts
• Lucrative referral bonus program

Annual pay range: $100,000–$115,000. Bonus potential: 20%.