Job Description

The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart’s waterfront and the city’s top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination. 

The Opportunity

As a Porter/Valet, you will create exceptional first impressions by delivering warm, personalized service from arrival to departure. As a proud ambassador of the hotel, you will welcome guests, assist with luggage, provide valet parking, escort guests to their rooms, and ensure every arrival and departure is seamless.

This is an exciting opportunity to grow your hospitality career with a passionate and highly engaged team. In return, you'll enjoy excellent associate benefits, ongoing development opportunities, and the chance to deliver unforgettable luxury experiences every day.

Key Accountabilities

• Welcome guests on arrival and departure with warm, professional, and personalised service.
• Safely park and retrieve guest vehicles in a timely manner.
• Assist guests with luggage delivery, collection, and storage.
• Escort guests to their rooms and provide an introduction to hotel facilities and services.
• Anticipate guest needs and respond promptly to requests, ensuring exceptional service at every interaction.
• Provide accurate information and recommendations about the hotel, local attractions, and transport options.
• Maintain the cleanliness and presentation of the hotel entrance, porte cochère, and lobby areas.
• Coordinate effectively with Front Office and other departments to ensure seamless guest arrivals and departures.
• Handle guest belongings with care while maintaining confidentiality and security.
• Adhere to all safety, security, and company policies, including safe driving practices and valet procedures.
• Uphold Marriott and Luxury Collection brand standards in every guest interaction.
• Support the Front Office team with additional operational duties as required.

Profile

• A genuine passion for hospitality and delivering outstanding guest experiences.
• Previous experience in a hotel, hospitality, customer service, or valet role (preferred).
• A current unrestricted Australian Driver's Licence with confidence driving both automatic and manual vehicles (preferred).
• Experience using the Opera Property Management System (PMS) is highly regarded.
• Excellent communication and interpersonal skills.
• A professional, well-presented, and positive attitude.
• The ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Strong teamwork skills with the ability to build positive relationships across departments.
• Flexibility to work a rotating roster, including weekends, evenings, and public holidays.
• Full Australian working rights.

Rewards for work, benefits for your lifestyle

• Join a supportive, progressive, and highly experienced team
• Be part of something truly unique within The Tasman experience
• Access generous benefits and discounts for yourself, family, and friends across over 10000+ Marriott properties worldwide
• Extensive career development, learning, and growth opportunities
• Wellbeing programs and initiatives designed to support you personally and professionally
• Enjoy a relaxed lifestyle with easy access to world-class events and experiences across Tasmania

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.