Job Description

Spire Healthcare, Cardiff | Pontprennau | Portering Team Lead | Facilities | Spire Cardiff Hospital | Private Hospital | Full time | Permanent | Cardiff

Spire Cardiff Hospital is looking for an experienced and motivated Portering Team Lead to join our hardworking Facilities team. This is a key role within the hospital, supporting the smooth, safe, and efficient day‑to‑day running of services and helping us provide the highest standards of care for our patients.

About the Role

As a Portering Team Lead, you will provide vital support across the hospital, including the safe movement of patients, equipment and supplies. You will work leading a close-knit team, covering a range of shifts.

Duties and Responsibilities:

• Lead on the coordination and maintenance of portering staff rotas, ensuring appropriate cover is in place at all times to support the safe and efficient running of portering services across the hospital.
• Support the induction and training of new Portering team members, ensuring they understand and adhere to Spire Healthcare policies, procedures, and standards relevant to portering and wider hospital operations.
• Communicate proactively with the Hospitality Manager regarding any incidents, risks, or service requirements within Portering Services, enabling issues to be identified and resolved promptly.
• Provide a welcoming, professional, and courteous service when assisting patients and visitors, including offering directions and guidance around the hospital as required.
• Support ward and reception teams by assisting with the safe transportation of patient belongings between wards and the main reception areas.
• Escort patients between departments in line with clinical instructions, ensuring dignity, safety, and comfort at all times.
• Transport pathology samples securely to relevant departments or sites as directed by clinical staff, in accordance with hospital procedures.
• Assist with the movement and removal of furniture, equipment, and fittings within the hospital as required to support clinical and operational needs.
• Contribute to maintaining the security of the hospital building and grounds, reporting any concerns appropriately.
• Demonstrate a flexible and cooperative approach to working patterns and duties, maintaining a professional attitude at all times.

Who we're looking for:

Experience working as a Porter, ideally within a healthcare or customer‑focused environment

• Previous experience leading or supervising a team, with the confidence to support and guide others
• Strong communication and organisational skills, with the ability to prioritise tasks effectively
• A high standard of customer care, with a friendly, professional, and approachable manner
• Ability to work independently and use initiative when required
• A caring and sympathetic approach, with a genuine commitment to supporting patients, visitors, and colleagues
• Flexibility in approach to duties and working hours to meet the needs of the service
• Physically able to carry out the essential duties of the role safely, including moving equipment and assisting with patient transportation
• A full and valid UK driving licence

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Free onsite car park

We commit to our employees well-being through work life balance, on-going development, support and reward

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees’ well-being through work life balance, on-going development, support and reward.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Alison Roberts on alison.roberts@spirehealthcare.com

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care' Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.