Job Description

Join our Ladies & Gentlemen at The Ritz-Carlton, Melbourne

Rising 80 stories above the city, The Ritz-Carlton, Melbourne is an elevated luxury retreat offering breathtaking views across Melbourne, Port Phillip Bay, and the surrounding ranges. At The Ritz-Carlton, our Ladies and Gentlemen are the heart of our service commitment. As a Part-Time Porter/Valet, you will play a vital role in not just meeting but exceeding our guests’ expectations. You will embody the legendary service that establishes us as a leading luxury brand. A career with us offers a foundation of honesty, respect, and exceptional growth opportunities.

• Create unforgettable experiences for guests from arrival to departure with exceptional service.
• Securely Park guest vehicles, deliver bags, and manage amenities according to hotel policies.
• Assist the Front Office team with general operational tasks to ensure a seamless guest experience.
• Welcome guests to their rooms, explaining all features and hotel offerings.
• Be knowledgeable about the hotel and the surrounding area, providing expert recommendations to exceed guest expectations.
• Strengthen relationships with both existing and new guests, delivering our legendary service and facilitating future bookings.
• Advise on local Melbourne activities, tag and deliver luggage to guest rooms, handle mail and parcels for guests and the hotel.

About You:

• Hold a current and valid driver’s license.
• Have experience in a similar role, preferably within a luxury environment.
• Must have working rights in Australia to be considered for the role
• Passionate about advancing your career within a dynamic team environment.
• Thrive in a fast-paced setting with a proactive, driven attitude.
• Possess smart solutions and a positive, can-do attitude.

Our Benefits:

• Enjoy complimentary meals every day in our Employee Dining Room.
• You gain access to industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments.
• Earn more when you successfully refer a new employee. (Terms & Conditions apply)
• Birthday Perks: enjoy your special day with a paid day off
• We celebrate your success through awards and recognition events.
• Enjoy exclusive discounts on shopping, cinema tickets, technology, and more with mPerks.
• Opportunities to participate in a vibrant calendar of fun, associate-focused events.
• Dedicated appreciation events to honour your career milestones with the company.
• Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International.
• 24/7 Assistance Programme offering confidential support for your mental, emotional, and financial wellbeing.
• Receive 20% off in all food and beverage outlets within Marriott properties.
• Relax and recharge with 20% off treatments in The Ritz-Carlton Spa.

Please note, all candidates applying for this role must have obtained the right to work in Australia. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.