Job Description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Sydney is the city's most exclusive harbourside address. Nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms in Sydney, including opening windows and balconies. Guests enjoy sweeping western harbour views, and a tranquil yet convenient proximity to some of Sydney's most iconic experiences. The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed luxury and opulence.

We are recognised for our:

• Outstanding five-star luxury hotel accommodation
• Residential-style event spaces
• One-of-a-kind and sought after dining experiences
• Sydney's most renowned Day Spa
• Excellent leisure facilities, including a fully equipped Health Club, swimming pool, Jacuzzi and steam rooms

Learn more at http://sydney.langhamhotels.com.au/

About the role

As a Porter at The Langham, Sydney, you will be the first point of contact for our guests, helping to create memorable experiences from the moment they arrive. From assisting with luggage to valet services and responding to guest requests, your role is essential in delivering seamless, world-class service

Reporting to the Chief Concierge you will be responsible for:

• Assist guests with luggage and personal items, creating a warm, professional, and memorable first impression
• Safely manage and valet guest vehicles with courtesy, efficiency, and attention to detail
• Respond promptly and proactively to all guest requests, anticipating needs and delivering exceptional service in line with our “Taking Initiative” culture
• Provide courteous, professional, and efficient front-line service at all times, ensuring guest satisfaction

Match your skills...

To be successful in this role, you will need the following skills and experiences:

• Previous experience in a similar role within a five-star hotel is highly desirable
• Available to work weekends, public holidays, and flexible shifts as required
• Excellent personal presentation and grooming standards
• Basic computer literacy and confident telephone skills
• Strong commitment to delivering outstanding customer service
• Hold a valid NSW Manual Driver’s Licence

What We Offer

In return for your bespoke service to our guests and dedication to the hotel, we will offer you:

• Excellent growth, learning and career development opportunities within a global luxury hospitality group
• Complimentary duty meals and uniform laundry
• Access to Employee Assistance Program (EAP), wellbeing initiatives and wellness activities
• Complimentary nights at Langham Hospitality Group hotels
• Colleague discounts on accommodation, dining, food & beverage and spa experiences
• Reward and recognition programmes that celebrate colleague contributions

Presentation & Grooming - As part of the luxury hospitality industry, high standards of personal presentation, grooming and hygiene are important and are expected throughout the recruitment process and employment journey.

Equal Opportunity Employer - The Langham, Sydney is an equal opportunity employer committed to building a diverse workforce and inclusive culture where all colleagues feel valued and respected.

If this opportunity interests you and you would like to grow your career in a people-focused luxury environment, we would love to hear from you. Apply now and let your story become part of our legacy.