Job Description

Porter

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As Porter, you will play a key role in shaping first and last impressions, ensuring every guest arrival and departure is seamless, welcoming and memorable. You will support guests with their luggage and assist with a variety of requests, delivering attentive and personalised service while maintaining the highest standards of professionalism. This role is ideal for an enthusiastic and service‑driven individual who enjoys being active, engaging with guests and creating a positive experience from the very first interaction.

Key Responsibilities

• Welcome guests warmly on arrival, providing a courteous and professional first impression
• Assist guests with luggage during arrival, departure and internal movements throughout the hotel
• Support the Front Office team with arrivals, departures and guest requests
• Provide information on hotel services and local area highlights when required
• Ensure luggage storage areas are organised, secure and efficiently managed
• Respond promptly to guest requests, ensuring a personalised and seamless experience
• Maintain cleanliness and organisation of the entrance, lobby and porter stations
• Handle guest belongings with care, ensuring security and discretion at all times
• Support operational tasks and assist other departments as required
• Ensure compliance with all health, safety and security policies and procedures
• Maintain accurate communication with the team to ensure smooth service delivery

Core Competencies

We are seeking a professional and service‑driven individual who brings energy, attention to detail and a strong guest focus. You should have:

• Previous experience in a guest‑facing role, ideally within a luxury hotel environment
• Strong attention to detail, with a commitment to maintaining presentation and service standards
• Ability to work efficiently in a fast‑paced, high‑standards environment
• Good organisational skills, with the ability to manage multiple guest requests effectively
• Clear and professional communication skills, with a warm and engaging approach
• A proactive mindset, with the ability to anticipate guest needs and support smooth operations
• Impeccable personal presentation, reflecting the standards of a luxury brand
• A collaborative approach, working closely with Front Office and other departments
• Physical capability to carry out the operational demands of the role, including luggage handling

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Workplace pension
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.