Job Description

Located in the heart of Broadbeach and just moments from the coastline, Sofitel Gold Coast Broadbeach is where French elegance meets beachside sophistication. With 296 beautifully appointed rooms, sweeping ocean and hinterland views, and vibrant dining destinations, this is a place where hospitality is alive, warm, and effortlessly refined.

Belong somewhere you can thrive.

Here, you’re part of a community that sees you, backs you, and invites your passion to shine. You’ll be empowered to think ahead, personalise moments, and deliver service with intention - because our guests deserve nothing less. And so do you.

A Career that lets your passion shine

• Deliver a polished, welcoming arrival and departure experience, assisting with valet parking and luggage while proactively engaging guests.
• Actively identify opportunities to promote and upsell valet parking by clearly communicating its convenience, efficiency and premium benefits.
• Anticipate guest needs and provide personalised assistance, drawing on a strong understanding of the hotel’s facilities, services and experiences.
• Maintain an immaculate lobby and porte-cochère environment, ensuring these spaces consistently reflect our luxury brand standards.
• Offer tailored recommendations for local dining, attractions and experiences, enhancing each guest’s stay beyond the hotel.
• Coordinate transportation arrangements including taxis, limousines and airport transfers with efficiency and attention to detail.
• Collaborate closely with Front Office and Concierge teams to ensure a seamless, joined-up guest experience.

Qualifications

What you will bring to the role:

• A genuine passion for hospitality and pride in representing a luxury brand.
• A natural ability to connect with guests, delivering personalised, proactive and intuitive service.
• Confidence in identifying and maximising upselling opportunities while maintaining a guest-first mindset.
• Strong communication skills, emotional intelligence and professional presentation.
• Excellent attention to detail with a proactive, solutions-focused approach.
• Flexibility to work a rotating roster including evenings, weekends and public holidays.
• Ability to safely undertake manual handling tasks in line with lifting procedures.
• A valid full Australian driver’s licence.

Additional Information

Thrive in our Sofitel Gold Coast Broadbeach community:

• A chef prepared meal complimentary on every shift
• Laundered uniforms to have you looking and feeling your best
• A complimentary Sofitel stay experience each year, to celebrate your work anniversary
• Global discounts across Accor hotels, restaurants, and experiences
• An additional paid day off during your birthday month
• Personalised reward program curated to suit your lifestyle
• Discounted onsite parking, secure bike storage, and convenienct access to public transport
• Walking distance to Broadbeach’s best dining, shopping, and coastline
• Leaders who invest in your development, coaching, and long-term career
• A global brand setting standards for French luxury hospitality

Apply now and shape the future of your hospitality career with Sofitel.
Full Australian working rights are required for this position with the ability to work an average of 20 - 38 hours per week. Full Time and Part Time employment available.

Our commitment to Diversity & Inclusion:

We’re proud to be an inclusive employer that celebrates diversity in all forms. If you require adjustments during the recruitment process, we welcome you to let us know so we can support you.