The Porter is responsible for providing a warm
welcome and excellent service to guests upon arrival and throughout their stay.
The role involves assisting with luggage handling, guiding guests around the
hotel, ensuring smooth check-ins/outs, and offering support to maintain guest
satisfaction and comfort.

• 
  Address guest complaints and resolve issues
  efficiently and professionally.
• 
  Greet guests courteously upon arrival and
  departure.
• 
  Assist guests with carrying, storing, and
  retrieving luggage.
• 
  Escort guests to their rooms, explain room
  facilities, and provide hotel information
• 
  Respond promptly to guest requests and
  inquiries, ensuring satisfaction.
• 
  Assist in arranging transportation,
  providing directions, or suggesting local attractions when required.
• 
  Ensure the lobby and entrance areas are
  always clean, tidy, and presentable.
• 
  Safely handle and store guest luggage in the
  designated luggage room.
• 
  Assist with guest check-in/check-out
  procedures when necessary.
• 
  Support concierge and front office staff
  with guest-related tasks.
• 
  Handle luggage and equipment carefully to
  avoid damage or injury.
• 
  Report any maintenance issues, safety
  hazards, or suspicious activities immediately.
• 
  Follow hotel safety and security protocols
  at all times.
• 
  Maintain a professional appearance and
  wear the assigned uniform neatly.
• 
  Demonstrate excellent communication and
  interpersonal skills.
• 
  Uphold the hotel’s values by delivering
  high-quality, courteous, and professional service.

Requirements

• 
  O level Certificate.
• 
  Certificate in the front office and housekeeping training an added advantage
• 
  2 years experience in a related function
• 
  physical fitness