Job Description

Position: Porter 1

Department: Facilities

Performs custodial duties to meet established cleanliness and quality standards in such areas as public area walkways, restrooms, and office areas of the Gaming Enterprise Division’s (GED) buildings and facilities. This is the first in a series of five (5) classifications. Incumbents are supervised closely and generally do not make independent decisions or judgments.

Duties and Responsibilities (specific areas of responsibility include but are not limited to):

• Sweeps, mops, and polishes floors.
• Dusts and/or polishes furniture, blinds, and equipment.
• Cleans and sanitizes restrooms performing tasks such as sweeping and mopping floors, cleaning urinals and toilets with proper chemicals, wiping down walls and mirrors, and refilling dispensers using established practices and procedures.
• Empties waste receptacles into trash containers and replaces dirty bags with clean bags; cleans area after trash has been picked up and keeps trash containers sanitary.
• Removes trash and trash containers from buildings to designated disposal areas; cleans area after trash has been picked up.
• Cleans glass as well as features such as display cases, interior partitions, and light fixtures.
• Cleans and polishes hardware such as door handles, push plates, kick plates, metal handrails, cigarette urns, drinking fountains, and restroom trim (external piping, faucets, traps, and valves).
• Completes requests and services promptly and in the allotted time.
• Keeps management informed of problems or complaints he or she cannot handle independently to his or her supervisor as soon as possible.
• Uses cleaning tools safely and appropriately, as trained, such as mops, brooms, and squeegees.
• Reports repairs and safety and fire hazards to supervisor.
• Reports equipment malfunctions or damages to supervisor.
• Maintains adequate supply of cleaning equipment, materials, and supplies.
• Maintains service rooms and storage areas in a clean and orderly manner.
• Maintains cleanliness of work areas throughout the shift practicing clean-as-you-go procedures.
• Follows instructions regarding the use of chemicals and supplies; uses as directed.
• Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
• Supports and enforces departmental as well as the GED’s policies and procedures, and applicable regulatory policies, such as completion of Safety Data Sheet (SDS).
• Turns in found articles in accordance with Facilities and GED policies and procedures.
• Attends periodic departmental and GED meetings; attends professional and personal development training programs.
• Offers warm and sincere welcome/farewell to guests using a guest’s name, when possible, and making good eye contact.
• Provides attentive, courteous, and professional service to all guests and team members, striving to always exceed their expectations.
• Answers questions about general property information and amenities.
• Displays a diplomatic, polished, and professional demeanor in the workplace.
• Ensures uniform and personal appearance is clean and professional.
• Completes requests and services promptly and in the allotted time.
• Maintains cleanliness of work areas throughout the shift practicing clean-as-you-go procedures.
• Required to use proper Personal Protective Equipment (PPE).
• Must have good attendance.
• Performs other job-related duties as assigned.

Essential functions of the position:

• Must be able to constantly lift and move up to 25 pounds, frequently lift and move up to 50 pounds and occasionally lift and move up to 100 pounds with or without a reasonable accommodation.
• Must be able to work indoor and outdoor environment and walk on uneven surfaces.
• Must be able to drive/travel to or work at all CDS properties or any other events necessary for this specific role.
• Must be able to sit, walk, or stand for extended periods of time.
• Must be able to reach above shoulder height, handle, pull, kneel, stoop, squat, grip, crouch, climb, crawl, twist, and bend for duties, including inspections and work in confined or cramped spaces, indoor/outdoor events, uneven surfaces, and up or down stairs.
• Must be able to operate tools and porter equipment necessary to perform the above duties.
• May be exposed to chemical, fumes, cleaning agents and other hazardous materials.
• Must be able to work in environments with high noise levels, flashing lights, smoking areas, and large crowds.
• Must be able to work in a high-pressure/fast-paced environment.

Knowledge, Skills, and Abilities:

• Organizational, planning, time management, and communication skills.
• Skill in working courteously with the public as well as developing and maintaining good working relationships.
• Ability to learn how to use cleaning equipment and products as well as apply established techniques and standards within three (3) months of employment and maintain an acceptable performance after that timeframe.
• Ability to learn about the chemicals used in the industry as well as occupational hazards and abide by safety standards and precautions in the industry.
• Ability to learn and follow departmental as well as the GED’s internal controls, policies, and procedures, and applicable regulatory policies, such as completion of Safety Data Sheets (SDS).
• Ability to establish and maintain effective working relationships.
• Ability to perform job functions with attention to detail.
• Ability to follow both verbal and written directions.
• Ability to read, write, and effectively communicate with all guests, team members and internal/external vendors positively and professionally.
• Ability to learn specific job duties and complete work assignments in allotted times.
• Ability to use cleaning materials, equipment, and methods according to pre-determined standards.
• Ability to learn and meet schedules and time lines; apply knowledge of the schedules, procedures and use of the equipment and supplies utilized for the position.
• Ability to operate tools and custodial equipment necessary to perform the above duties.
• Ability to maintain tools and equipment assigned in cleaning.
• Ability to organize and prioritize work.
• Ability to identify occupational hazards and use safety precautions.
• Ability to correctly interpret and apply the policies and procedures of the function to which you are assigned.
• Ability to complete program Training Courses as needed within a timely manner.

Minimum Qualifications:

• Six (6) months cleaning services experience in a multi-purpose building setting, such as a gaming, hotel, and convention center complex.
• Must be able to work (may require shift changes), weekends, holidays, and special events), as needed.
• Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
• Must have employment eligibility in the U.S.
• Must be able to obtain, and retain a valid gaming license/background check.

Preferred Qualifications:

• Bilingual (English/Spanish).