About GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The Senior Analyst – Vehicle Logistics Warranty Claims is responsible for providing advanced analytical, financial, and operational support across vehicle processing operations serving multiple OEM customers. This position will oversee and analyze revenue-generating activities, warranty claims, bodyshop estimates, PIO/parts operations, campaigns, customer billing, operational KPIs, and financial performance. The Senior Analyst serves as a key connection between Operations,
Customer Service, Bodyshop, Warranty, Parts, Finance, and OEM customers, ensuring that revenue opportunities are identified, properly documented, processed, and supported through final billing and payment. The position requires strong knowledge of vehicle logistics, OEM requirements, warranty processes, damage/repair operations, estimating, claims administration, and revenue management, with the ability to manage multiple OEM programs simultaneously.
>Warranty Claims Management
Review, validate, and process warranty claims from initial submission through final resolution.
Determine claim eligibility based on OEM/customer warranty requirements, operational procedures, inspection records, and supporting documentation.
Research vehicle history, VIN activity, scan records, photographs, inspection reports, repair orders, transportation records, and system transactions.
Identify duplicate, incomplete, inaccurate, or unsupported claims.
Ensure claims are submitted within required customer and OEM timelines.
Monitor open claims and proactively follow up on outstanding approvals, denials, and payments.
Maintain accurate claim status and supporting documentation within applicable systems.
Escalate high-dollar, aged, disputed, or unusual claims to management.
>Claim Investigation & Root Cause Analysis
Conduct detailed investigations into vehicle damage, mechanical concerns, missing components, processing errors, and other potential warranty-related
issues.
Determine whether damage or failure occurred during transportation, storage, processing, repair, handling, or another stage of the vehicle lifecycle.
Compare pre- and post-processing inspections to establish responsibility.
Review photographs, timestamps, scan history, GPS/yard activity when available, repair documentation, and employee activity.
Perform root-cause analysis on recurring claims and recommend corrective actions.
Identify operational trends that create unnecessary warranty exposure or financial loss.
>Automotive & Repair Knowledge
Review mechanical and collision repair documentation to determine whether repairs are appropriate and adequately supported.
Interpret repair orders, diagnostic findings, parts information, labor operations, and inspection reports.
Partner with Bodyshop and Mechanical teams to validate repair recommendations.
Review OEM warranty requirements and determine whether a repair qualifies for reimbursement.
Assist technicians and operations personnel with proper warranty documentation requirements.
Identify potential improper repairs, repeat repairs, workmanship issues, and missed opportunities for recovery.
>Financial & Recovery Management
Validate labor, parts, material, towing, subcontractor, and other claim-related costs.
Review repair estimates and invoices for accuracy and compliance with approved rates.
Track claim dollars submitted, approved, denied, recovered, and outstanding.
Identify opportunities to improve warranty recovery and reduce avoidable expenses.
Prepare financial summaries and management reports for warranty performance.
Support recovery efforts from transportation providers, vendors, contractors, or other responsible parties when applicable.
Investigate significant variances between estimated and actual claim costs
>Data Analysis & Reporting
Develop and maintain warranty KPI reports and dashboards.
Track metrics including:
Claims submitted
Claims approved
Claims denied
Claim aging
Recovery rate
Dollar value submitted/recovered
Average claim cost
Repeat claims
Claims by damage category
Claims by location, vendor, carrier, or process
Root-cause trends
Analyze data to identify operational weaknesses and financial exposure.
$55,000 - $70,000 per year (Subject to Compensation Study Upon Candidate Selection)
Benefits of working at GLOVIS America Inc.
*Benefits may vary by location. All benefits pursuant to Company policy
Skills & Qualifications
Education & Experience
GLOVIS America does not provide employment-based visa sponsorship or immigration support for this position, either now or in the future. Applicants must be legally authorized to work in the United States without requiring GLOVIS America to sponsor, support, or provide immigration-related assistance for employment now or in the future. This includes, but is not limited to, sponsorship or support related to H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, or other employment-based immigration processes. Candidates who require or anticipate requiring employment-based visa sponsorship or immigration support from GLOVIS America now or in the future should not apply for this position.
Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
About HYUNDAI GLOVIS As a global total logistics and distribution leader in Korea, Hyundai GLOVIS offers optimal services as well as strategies and processes that cover the entire logistics process while growing together with the customers. Despite the recent global economic crisis, we have been growing steadily every year with our best-in-class experts and cutting-edge technology systems. We fulfill our responsibilities and obligations as a global top-tier SCM provider through our continued investment in infrastructure and engagement in social responsibility activities.
