Job Description

TUI Business:

Intercruises

Band:

5

Location(s):

United States| Florida | 33602 | 1100 Channelside Drive, Tampa | TPA

Hours per week:

Dependent on local regulations

Type of contract:

Permanent

Join our Customer Operations Team in Port Canaveral, FL as a Port Delivery Team Manager. In this role, you'll play a pivotal part in ensuring seamless Port Operations, including Turnaround and Shorex services. You'll be responsible for overseeing service delivery, managing staff, and coordinating all related logistics to guarantee a smooth and efficient operation.

The role will be published until 21st of August.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You'll lead and manage a team of direct reports to ensure efficient and effective port operations, with a focus on smooth collaboration and coordination across teams.
• Ensuring the appropriate level of staffing and resources to meet the specific needs of each operation will be key to your success.
• Maintaining clear and continuous communication with cruise ships, internal teams, external stakeholders, and Port Authorities will help facilitate seamless operations.
• You'll oversee and manage any operational incidents, ensuring minimal disruption to service delivery.
• Handling last-minute operational changes at the pier will be part of your day-to-day, ensuring that suppliers are promptly informed and prepared.

ABOUT YOU

• You've got proven experience leading a team to achieve results.
• You're comfortable driving change and adaptable to ambiguity or setbacks.
• You must hold or be eligible to obtain a valid TWIC card.
• Availability to work weekends and holidays as required is essential.
• Your strong problem-solving skills and proactive approach to improving processes and embracing digital solutions will set you apart.
• Managing multiple strategic priorities while overseeing daily logistics comes naturally to you.
• A friendly, flexible, and professional demeanor is part of who you are.
• Excellent verbal and written communication skills in English are a must; fluency in a local language is a plus.
• You hold a valid driver's license and have access to a vehicle.
• Proven experience in cruise lines port operations is essential.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.