Job Description

The Poolside Café Lead is responsible for overseeing daily operations, ensuring excellent customer service, managing staff, and maintaining a clean, welcoming environment. This role balances hands-on service with leadership and organization.

Key Responsibilities

Staff Lead

• train, and schedule employees
• Supervise daily staff performance
• Handle employee issues and maintain team morale
• Ensure proper coverage during shifts

Daily Operations

• Open and close the café
• Manage cash handling, registers, and deposits
• Monitor inventory and order supplies
• Ensure food safety and health standards are followed

Customer Service

• Provide friendly, high-quality service
• Handle customer concerns or complaints professionally
• Maintain a welcoming atmosphere for guests

Inventory & Ordering

• Track stock levels (coffee, food, supplies)
• Place orders with vendors
• Reduce waste and control costs

Financial Oversight

• Monitor daily sales and expenses
• Help meet revenue goals
• Control labor and food costs

Cleanliness & Compliance

• Ensure café is clean and always organized
• Follow local health and safety regulations

Skills & Qualifications

• Previous food service or café experience
• Strong leadership and communication skills
• Basic math and cash-handling ability
• Ability to multitask in a fast-paced environment
• Reliable, organized, and customer-focused

Typical Work Environment

• Fast-paced café setting
• Standing for long periods
• Early mornings, weekends, and holidays may be required

Living Our Core Values

Our Core Values are a way of life, not just empty promises. We’re searching for Team Members who:

• Love what they do to make our guests’ dreams come true and shows it through delivering service excellence authentically.
• Continually raise the bar by investing in their own personal development and looking for innovative ways to exceed our guests’ expectations.
• Make every moment count, so our Team Members look forward to coming to work every day and our guests look forward to creating new memories on their return visits.
• Consistently do the right thing for our Team Members and guests by keeping promises and delivering on commitments, building trust along the way.
• Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.

About Cove Communities

Cove Communities is well capitalized, progressive real estate company that acquires manufactured housing communities and RV resorts in Canada and the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with exciting upward mobility and remuneration for those Team Members that propel results.