Job Description

Pool Technical Service Representative, 1st Shift – Charlotte, NC

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.

We have an opportunity for a Pool Technical Service Representative to join our Charlotte, NC team. You will partner closely with customers, service technicians, and internal teams to diagnose issues, coordinate solutions, and ensure timely, accurate resolution—driving customer confidence, equipment reliability, and service excellence.

You will:

• Serve as the primary contact for equipment-related inquiries, troubleshooting, and service support within our Pool Division.
• Diagnose equipment issues using technical documentation, system data, and customer input and assist customers and field technicians with setup, operation, maintenance, and repair guidance.
• Schedule supporting service visits and follow up on open service cases to resolution.
• Process parts orders, warranty claims, returns (RMAs), and service documentation as required.
• Communicate clearly with customers regarding service status, timelines, and next steps, and collaborate with internal teams including production, engineering, shipping, quality, and sales to resolve issues.
• Maintain accurate and timely documentation within CRM and ERP system.
• Participate in ongoing technical and product training to stay current on equipment updates and procedures.

Key Qualifications:

• Strong customer service skills required
• Background in technical field work with Pentair pool products is highly desired
• HVAC experience preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience working with CRM and ERP systems (Salesforce preferred)
• Must be able to multi-task, have great computer skills, and be able to work within several different software applications at once
• Ability to go into the office when needed for training or events (otherwise work is remote)

Compensation:

• The hourly pay for this role is $23.00 – $26.00/hour, DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Shift:

• 1st Shift: Monday – Friday, 8am – 5pm (hours may vary during peak times)
• Overtime as needed.

Benefits:

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregivers leave
• Prescription drug insurance
• Tuition reimbursement

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.