Job Description

HOW YOU WILL CREATE THE EXTRAORDINARY

• Greet and welcome all guests in a pleasant, professional manner.
• Provide timely cocktail service with friendly, attentive hospitality.
• Keep assigned areas clean and free of glasses, bottles, and debris.
• Actively look for service opportunities and respond to guest needs.
• Resolve guest concerns and answer questions about property events and amenities.
• Perform side work such as stocking coffee, glassware, sugar, cream, and supplies.
• Deliver fast (20‑minute or less) beverage rounds and carry full trays each round.
• Take drink orders, communicate with bartenders, assist with drink preparation, and present beverages to guests.
• Maintain a clean, organized, and fully stocked workstation.
• Handle money and transactions according to established procedures.
• Monitor guest alcohol consumption and intervene when necessary.
• Serve as an ambassador of goodwill and participate in promotional or public relations activities.
• Promote casino events, programs, and property offerings.
• Work collaboratively with beverage servers, bartenders, barbacks, and supervisors.
• Provide personalized service and use guest names when appropriate.
• Meet attendance standards and adhere to all regulatory, departmental, and company policies.

ADDITIONAL REQUIREMENTS

• Ability to stand and walk continuously while carrying a tray up to 20 lbs.
• Ability to lift and carry 20 lbs.
• Ability to work in extreme heat during summer months.
• Ability to stand for the entire shift.
• Ability to access service areas to pick up beverage orders.
• Ability to converse over background noise.
• Ability to stoop, bend, reach, and perform repetitive motions.
• Manual dexterity to write orders, prepare garnishes, and handle beverages.
• Ability to listen and respond to visual and auditory cues.
• Ability to manage multiple guest demands simultaneously.
• Ability to work in a wet/slippery environment

WHAT YOU WILL NEED

• Must be at least 21 years of age.
• One year of high‑volume cocktail service experience required.
• Minimum one year of direct customer service experience required.
• Excellent customer service and communication skills.
• Ability to initiate and engage in professional, friendly conversation.
• Professional, approachable appearance that supports guest engagement.
• Ability to work any day and shift as scheduled.
• Ability to work effectively as part of a team.
• Knowledge of tray service and cocktail ingredients.
• Must present a well‑groomed, professional appearance.