Pool Patient Services Coord, Outreach Pool & Locum - (260003MY)
Introduction:Aga Khan University Hospital, Nairobi (AKUH, N) is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is one of the hospitals in East Africa accredited by the Joint Commission International from USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years.The Aga Khan University Hospital, Nairobi Outreach Division is a rapidly growing network of 52 medical centers spread over East Africa. These medical centers feature three to five consulting rooms with a practice that is home to qualified medical officers, highly experienced nurses and constant reception cover. The clinics offer an on-site pharmacy and laboratory as well as radiology and sonography services. There is high expectation for staff to provide high quality professional services.Applications are invited from qualified candidates for the above position based in Nairobi, Rift Valley and Mt. Kenya, Kenya.Responsibilities:Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously.Consistently always provide full coverage at the front desk by clocking in and out in the HR time management software.Apply all functional computer applications to process daily front office transactions at compliance level standards within 30 days of introduction.As a patient services coordinator, maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of computer system., update data and records in the computer system.Coordinate Maternity booking for delivery packages, Main hospital Admission of patients and Pre-Authorizations.Ensure patients are registered accurately, following two patient identifiers –Ak number and patient full names.Beware of the down time and data protection procedure in the event of a system failure.Account for and balance all monies collected from patients on daily basis then bank the money or hand over the monies to clinic in charge for safe keeping at the end of a work shift awaiting banking the following day. To know the Zero Tolerance Policy.Look in the computer system and verify and confirm credit services that are applicable to corporate employees as per the account entitlement details.Ensure the Pre-Authorizations are dully completed by the Physician’s and sent to corporations for approval within 24hours.Liaise with clinic in charge, manager, and patient’s insurance company regarding any uncertain approval of such cases.Check and verify patient data in the computer system and bill the correct patient for the right services and collect the right amount of payment for the services.Verity that all benefits for corporate employees are billed as per SMART CARD entitlement.Ensuring Patient biometric registration is done.Assist other patient services staff when the need arises to foster overall efficiency of the department and deliver timely patient care.Creation, Storage, retrieval, and general maintenance of patients’ records.Answers both internal and external phone calls promptly and respond appropriately. Communicate messages promptly and accurately to concerned Persons to help in the maintenance of smooth organization of patient careRe confirm/Updates contact numbers of patients. In addition, ensure realistic appointments are booked and rescheduling is done on timely basis. Rescheduling of appointments by the physicians must be communicated to the patients on time by the staff at the consulting clinics.Complete any other duties that may be required by the supervisor or manager.
Requirements: Diploma in Medical records or an equivalent qualification deemed applicable by AKUH 2 years working in a busy front office preferably in a service oriented industry Proficient in computers Proficient in handling, counting and recording cash & cash transactions.
: Kenya-Nairobi
: Aga Khan University Hospital Kenya
: Contractual
: Standard
: 15/09/2026, 6:46:47 AM
: 29/09/2026, 6:59:00 PM
