Job Description

The Pool Maintenance Lead Specialist is a high-performing field expert responsible for elevating service quality across assigned routes and teams. This role focuses on training technicians, performing quality assurance (QA) inspections, and providing route coverage as needed. The Lead Specialist ensures pools are serviced to company standards, supports technician development, and drives consistency in execution.

Training & Development

Train new and existing technicians on pool maintenance standards, chemical balancing, equipment handling, and safety protocols
Conduct ride-alongs and hands-on coaching in the field
Reinforce company processes, service expectations, and best practices
Identify skill gaps and provide targeted retraining

Quality Assurance (QA)

Perform routine and random QA inspections of serviced pools
Evaluate water chemistry, cleanliness, equipment function, and overall presentation
Document QA results and provide clear, actionable feedback
Partner with managers to address recurring performance issues

Route Coverage

Provide coverage for open routes, PTO, call-outs, and peak workload periods
Ensure all assigned pools are completed on schedule and to standard
Step into underperforming routes to stabilize service quality

Operational Support

Serve as a subject matter expert for troubleshooting pool issues in the field
Support managers with onboarding, performance improvement efforts, and escalations
Maintain accurate service records in company systems (e.g., Skimmer, ServiceTitan)
Ensure proper use and handling of chemicals, tools, and equipment

Requirements

Strong knowledge of:

Water chemistry and balancing
Pool cleaning techniques and standards
Basic equipment troubleshooting (pumps, filters, etc.)
Proven ability to train and coach others in a hands-on environment
Strong attention to detail and quality standards
Ability to work independently and adapt to changing priorities
Valid driver’s license with acceptable driving record

Core Competencies

Leadership without authority
Accountability and ownership
Communication and coaching
Problem-solving in the field
Time management and flexibility

Physical Requirements

Ability to work outdoors in varying weather conditions
Lift and carry up to 50 lbs
Frequent bending, walking, and standing

About SPS PoolCare

SPS PoolCare is the #1 swimming pool services company in the United States. We are pool care experts working to make owning a pool a joy. We place our customers and team members at the center of all that we do.

We are on a mission to change the pool industry – for the better!

With growth comes opportunity, and SPS PoolCare represents an outstanding place to make your mark and build your career. We are already #1 or #2 in many of our markets, and we envision a bright future ahead. Our success depends on hiring only the very best team members, and on building a cohesive team with a passion for serving our customers.

At SPS PoolCare, we work together as a team, empowering each other to go above and beyond and give our customers our very best – every day. We see challenges as growth opportunities, and we show professional pride in everything that we do. We support and develop our team members. We are tech-forward, leveraging technology to serve our customers. We operate safely, and we recognize the contributions of others. We are inclusive and celebrate our diversity.

We are expanding rapidly across the Sun Belt. If you are considering selling your business, SPS PoolCare is looking for pool care and maintenance companies with strong local knowledge who can leverage our strength to grow in their market. We look forward to supporting and developing the family that you have built by making it part of ours.

To see what a potential sale to SPS PoolCare would look like, email Javier Chavarria, Director of Business Development, at javier.chavarria@spspoolcare.com.

We can also provide you with a complimentary valuation of your business.

Let’s elevate the industry – together!

Industry

Unknown

Company Size

51-200 employees

Headquarters

Austin, TX

Year Founded

2021

Website

spspoolcare.com

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