Job Description

Why us?

At The Ben, West Palm Beach, every corner tells a story, and every guest interaction creates a memorable experience. Inspired by the legacy of Byrd "Birdie" Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else.

Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben is more than a destination, it's a place where exceptional hospitality comes to life. As a Pool Attendant, you'll be one of the first people guests meet as they step out to unwind, delivering warm, personalized service and creating a elevated atmosphere that sets the tone for their stay.

This role is about more than setting up loungers and managing towel service. It's about creating genuine connections, anticipating guest needs, and taking pride in every detail, from maintaining a immaculate, organized pool deck to ensuring every guest feels relaxed and well cared for.

At The Ben, you'll work alongside a passionate team dedicated to outstanding service, outdoor luxury, and professionalism. If you thrive in a fast-paced environment, enjoy engaging with people, and take pride in delivering memorable resort experiences, you'll find an exciting opportunity to grow with one of West Palm Beach's premier luxury hotels.

Learn more about our collection of experiences:

• The Ben West Palm — https://www.thebenwestpalm.com/
• Proper Grit — https://www.propergrit.com/
• Spruzzo Rooftop — https://www.spruzzowestpalm.com/
• The Ben Events — https://www.thebenevents.com/

Job Overview

Every great poolside experience begins with a genuine connection, and that connection starts with the Pool Attendant. More than arranging loungers and managing towel service, the Pool Attendant creates the moments that guests remember. They welcome each person with warmth, anticipate their needs, and transform a relaxing afternoon by the water into something truly memorable.

As the heart of the pool deck, the Pool Attendant takes pride in delivering both outstanding luxury hospitality and a immaculate, inviting environment. Through attention to detail, a positive attitude, and a passion for service, they help create a vibrant atmosphere that keeps guests returning. Every interaction, every cabana setup, and every warm smile reflects our commitment to providing an experience that is as exceptional as the people we serve.

Responsibilities

• Provide excellent service consistent with the hotel’s standards operating procedures and brand attributes.
• Greet all Residents upon arrival, distribute towels, offer assistance with seating, and delivering consistent Resident service, exceeding Resident expectations, and providing all other supporting services.
• Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
• Knowledgeable of hotel facilities and services to answer Resident inquiries.
• Willing to take ownership of all Resident requests and complaints, try to resolve issues immediately and follow up to ensure the Residents satisfaction.
• Identify and report defects throughout the pool and spa area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Ensure swimming pool area is clean at all times and report any maintenance issues to engineering department.
• Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
• Knowledge of the principles and practices of resuscitation, first aide, and CPR/PR techniques.
• Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.
• Knowledge of swimming pool equipment sufficient to be able to perform minor maintenance work onthe equipment.
• Responsible for maintaining cleanliness of pool deck and facilities including straightening and stackingchairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.
• Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of Residents in the pool area.
• Work closely with other departments that are essential to ensuring a positive Resident experience.
• Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
• Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

High School diploma or equivalent. Basic Computer knowledge.

Experience

Previous experience working as a Pool Attendant or Lifeguard in hotels.

Previous experience of 3 months in a position with heavy Resident service exposure

Knowledge/Skills

• Must have general knowledge of basic Resident service skills
• Must be fluent in oral and written English.
• Must have vision ability to read written communiques, computer screens and print-outs, see colors andto survey entire room in dimly lit conditions

Physical Demands

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to communicate verbally and in writing, follow written and verbal instruction, and work on more than one task at a time.
• Must be able to use tact and understanding when dealing with a variety of Resident service problems, including stressful and highly emotional situations.
• Must be able to handle writing utensils, grasp handles, and push buttons.
• Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves

Benefits

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, community service and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more
• Eligible to participate in the Employee Referral Bonus Program. Up to $500 per referral.