Job Description

Responsibilities:

• Enhances the guest experience by providing exceptional service.
• Ensures that incoming phone calls are answered according to standard. Disseminates pertinent information to guests.
• Receive Towels from loading Dock. Pick up all dirty towels left by guest. Stock towels at Platinum tower.
• Greets and interacts with guests. Issues pool towels. Ensures that an ample number of pool towels are available at all times.
• Set up and break down of Cabanas. Clean Cabanas; mop, trash, refrigerator.
• Straighten the out of place LOUNGE Chairs and set the backs down.
• Records the number of pool guests visiting per hour, recording data.
• Escorts guests to lounge chairs pointing out various points of interest (i.e. restrooms, showers, cabanas, restaurants, etc.).
• Enforces pool policies, rules and regulations on a consistent basis. Restricts pool to registered guests.
• Performs various maintenance duties as directed to maintain a clean and safe facility.
• Notifies Management to inclement weather or extenuating circumstances. Notifies management of any Biohazards and or Security issues.
• Skim Pool & Monitors deck cleanliness throughout shift; pick-up trash/debris as necessary
• Receives cash bank from cage. Follows cash handling procedures.
• Promotes safety awareness to minimize injuries.
• Resolves guest issues.
• Adheres to department and property policies and procedures.
• Performs any other necessary duties instructed by manager.

Competencies:

• High energy level.
• Excellent non-verbal communication skills – good posture, able to establish eye contact, and positive body language.
• Must project a professional and positive image.
• Ability to handle and carry out instructions.
• Must be able to maintain composure under stress in a fast-paced work environment.
• Ability to work a flexible schedule.
• Excellent interpersonal skills.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Basic reading skills.
• Must be able to stand for long periods of time.
• Ability to work with exposure to outside weather conditions including heat, humidity, sun, wind and rain.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.