Job Description

Responsible for maintaining the appearance of the pool area to hotel standards at all times. Monitors all activity on the pool deck, enforces pool rules, maintains retail sale of items and provides assistance to guests as needed. Maintain cleanliness of the pool deck area in addition to providing assistance to hotel guests at the pool following check-in at the pool counter.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Remains alert to all activity occurring within their assigned section of the pool area throughout their shift. 

• Treats customers with courtesy and respect at all times. 

• Notifies the manager immediately of any problems at the pool requiring any extra ordinary attention (i.e., guest injury, guest employee conflict, etc.). 

• Ensures all guests follow pool rules (i.e., diving board safety, running, horseplay, etc.). 

• Place towels and chairs in desired locations in the pool area for guests 

• Take in all chairs at the end of the day (stack and cover with the tarp). 

• Stock pool registration counter with all needed supplies (i.e., folded towels, receipts, log sheets, etc.). 

• Stock, replenish and manage sale of pool retail items.

• Clean all brass and metal rails in the pool area. 

•  Sweep the pool area (clearing all debris) as needed. 

• Collect all used items and dispose of properly, (i.e., cups and paper items in the trash, towels in used towel carts, etc.). 

• Change pool status sign (open at the beginning of the day and close at the end of the day). 

• Assist technician in keeping appearance of the pools up to hotel standards. 

• Receive hotel guests at the pool counter, distribute towels and facilitate lotion sales as needed 

• Additional related duties as requested by the pool manager or supervisor. 

WHAT YOU WILL NEED

• HS diploma or GED. 

• Casino/Hotel experience preferred. 

• Experience within an upscale hotel preferred

• Visual abilities are needed to effectively monitor the activity taking place in the pool area (and make pool rescues if needed). 

• Must have schedule flexibility including evenings, weekends, holiday shifts and overtime, as needed. 

• Must be able to get along well with co-workers. Possess well-developed interpersonal skills 

• Must possess good written and verbal communication skills and be able to read, write fluently in English 

• Receive instructions and hear inquiries from guests, clients, or staff. 

• Ability to remain alert throughout the duration of shift and remain calm during emergency situations. 

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. 

ADDITIONAL REQUIREMENTS

• Tolerance to work outdoors in heat 

• Stand and move throughout the pool area as required during an assigned shift in an efficient, expedient manner, regardless of extremes in temperature 

• Good communication and people skills are required.  

• Handle sensitive situations relating to staff and guest problems, in a timely manner 

• Read, write, speak, and understand English.  

• Operate in mentally and physically stressful situations.  

• Respond to visual and aural cues 

• Work in cold & hot temperatures 

• Possibly be exposed to secondhand smoke 

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.