CoralTree Hospitality

Pool Ambassador

CoralTree Hospitality  •  Oregon (Onsite)  •  26 days ago
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Job Description

The Ambassador is responsible for greeting and checking credentials for pool entry. S/he will be responsible for assuring sales of outdoor amenity, as well as food and beverage delivery to waiting guests. The Ambassador will always conduct them self in a manner that supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment.

The Ambassador shall strive to provide exceptional service to our pool guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Responsibilities

  • Plans and coordinates flow of guests at the Cove
  • Greets incoming guests
  • Have a daily In-House list as well as VIP list
  • Cleans and resets lounge chairs and dining area as needed- openscloses umbrellas daily
  • Ensures guests are comfortable and welcome if required to wait
  • Responds to guests’ questions in a professional manner
  • Maximizes the seating of the Cove
  • Attends mandatory monthly department meetings
  • Assists servers, bussers and bartenders with refilling beverages and/or clearing lounge chairs
  • Delivers food to guests using assigned seating chart
  • Rotates through the slide attendant position daily, working with the lifeguard to ensure guests use the water slide safely and one at a time
  • Completes all assigned side-work, obtaining MOD or Supervisor signature when complete
  • Informs server, bar staff or manager of any potential guest issues
  • Familiarizes him/herself with menu & make recommendations on menu as needed
  • Remove soiled towels as guests are complete with them
  • Prep Cabanas for each guest, cleaning up afterwards
  • Assists servers with monitoring lounge chairs for customer satisfaction, quality and additional service
  • Maintains water service station, garbage removal and food service condiments
  • Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
  • Maintains an up to date working knowledge of all resort amenities as well as any special events
  • Interacts with resort staff in a professional manner, assisting other departments with necessary information
  • Addresses any guest issue promptly and with concern
  • Offers guests assistance with resort directions, activity suggestions, etc.
  • Provides assistance to pool staff as needed

Qualifications

  • High school education preferred
  • Prior food and beverage experience preferred
  • At least six months customer service experience preferred
  • Must have or be able to obtain prior to start date a valid OLCC card, Food Handlers Card
  • Ability to work a flexible schedule that may include evenings, weekends and holidays
  • Must have the ability to deal effectively and interact well with the guests and associates
  • Must be able to work in a variety of weather conditions (rain, wind, snow, sun, heat);
  • Must be able to frequently lift and carry up to 25 lbs at shoulder height,
CoralTree Hospitality

About CoralTree Hospitality

At CoralTree Hospitality, we create and manage properties that are woven deep into the fabric of each community where we operate, where guests can experience a true sense of place, and find delight and belonging. We deliver distinctive, memorable experiences that celebrate the surroundings, culture and community of each property. We are a collection of uniquely positioned lifestyle hotels and resorts in diverse locations offering extraordinary facilities and services. Our solutions-based approach to boutique and independent hotels, as well as larger brands, elevates the guest experience to one of connection and inspiration.

CoralTree’s focus on the management of one-of-a-kind properties with consistently excellent financial performance is what separates our management company from traditional hotel owners and operators. The goal of CoralTree is to bring value to owners through property performance and culture. We are committed to optimizing the value of every hotel through operational excellence and memorable guest experiences.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Englewood, Colorado
Year Founded
Unknown
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