Job Description

Summary

Job Family Group Description - Sales:

This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Client Services:

Responds promptly to client inquiries with in-depth knowledge of products, services and processes. Communicates with clients through various channels, including in person, online or by phone. Keeps records of client interactions, transactions, comments and complaints to improve customer service efficiency and ensure a high level of customer satisfaction. May also sell additional products to clients.

Job Description

About Us

Pomellato, handcrafted contemporary fine jewellery from Milan. Renowned for its coloured gemstones and its elegant yet unconventional design since 1967. Supporting women and equality. Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewellery and watches.

We are currently looking for a Customer Service Specialist.

How you will contribute:

You will join the Customer Service department and will support the team being involved in the following main activities:

• Manage the end-to-end order lifecycle for DOS (directly operated stores) and Wholesale accounts, from order entry and validation through allocation, shipment and delivery.
• Ensure orders are correctly processed in line with commercial agreements, operational guidelines, delivery windows and channel-specific requirements.
• Monitor order status, product availability, allocations, delivery dates, backorders and potential constraints.
• Act as a key operational point of contact for both Directly Operated Stores and Wholesale customers regarding order management topics, returns and repairs.
• To facilitate the client requests addressing them to the other department, such as After Sales, Logistics and Demand Planning.
• Monitor relevant order management and service KPIs, including order fulfilment, backlog, delivery performance, order accuracy and service level.

Who you are:

• Fluent in English, French and possibly Spanish;
• Master’s Degree;
• Positive and proactive attitude, strong organizational and time management skills;
• Ability to meet deadlines in a fast-paced environment;
• Excellent computer skills, proficient in MS Office.

Gross Annual Salary: Starting from 30.000€ (unless otherwise agreed, in the event of a positive outcome of the selection process, specific levels of experience and autonomy and/or particular competencies emerge during the selection process, based on objective criteria).

NCBA (National Collective Bargaining Agreement): CCNL per gli Addetti del Settore Orafo, Argentiero e della Gioielleria (unique alphanumeric code: C021)

Impiegato/White Collar

Benefits

• Meal Vouchers
• Supplementary health insurance
• Company welfare program

Pomellato is committed to diversity and inclusion and to providing equal opportunities in employment. We believe diversity in all its forms – disability, age, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, religion – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

2026-11-02

Schedule

Full time

Organization

POMELLATO S.P.A.