Job Description

Polish-Speaking Technical Support Advisor – Healthcare Technology | Remote Bulgaria

Job Description

We are recruiting Polish-speaking Technical Support Advisors for an international healthcare technology project based in Bulgaria.

In this role, you will support innovative medical technology products that improve patients' and users' daily quality of life. As a Technical Support Advisor, you will assist Polish-speaking customers with product-related questions, troubleshoot hardware and software issues, and guide users through effective solutions with empathy, accuracy, and technical confidence.

Your Role

• Deliver high-quality technical support to Polish-speaking users of specialized healthcare devices and platforms via phone and digital channels.
• Diagnose and troubleshoot device performance, connectivity, and configuration issues.
• Guide customers through setup, routine maintenance, warranty claims, and device replacement workflows.
• Accurately document all customer interactions, technical notes, and resolutions within validated CRM systems.
• Adhere strictly to industry quality protocols, device compliance requirements, and healthcare safety standards.
• Escalate complex technical malfunctions or critical cases to tier-two engineering and quality assurance teams.
• Collaborate closely with cross-functional internal departments to ensure timely case resolutions.

Your Qualifications

• Native or bilingual fluency in Polish (spoken and written).
• Strong working proficiency in English (B2 level or higher) for internal collaboration and system documentation.
• High school diploma or equivalent qualification.
• Strong diagnostic, analytical, and troubleshooting skills.
• Clear, patient, and empathetic communication style when handling customer concerns.
• Adaptable and comfortable learning regulated medical software, devices, and digital diagnostic tools.
• Ability to work with high attention to detail in a structured compliance environment.
• Previous experience in technical support, customer service, or the healthcare sector is an advantage, though motivated entry-level candidates are welcome.

The Offer

• Work Mode: Full-time remote work within Bulgaria (occasional on-site attendance may be required for initial training or nesting phases).
• Schedule: Stable business schedule, Monday to Friday (shifts operating between 09:00 and 19:30, weekends off).
• Compensation & Bonuses: Competitive monthly base salary, performance-based bonus program, and a substantial structured signing bonus.
• Benefits & Wellness: Monthly meal allowance, comprehensive private health insurance, and access to subsidized sports/fitness memberships.
• Relocation Package: Comprehensive relocation support available for eligible candidates moving to Bulgaria, including flight coverage and monthly accommodation assistance.
• Training & Development: Thorough, fully paid initial training and onboarding program with continuous learning resources and clear career progression routes.