Job Description

Mercier Consultancy is thrilled to present an exciting opportunity for a Polish-Speaking Tech Support Specialist for a prominent electronics company located in Athens, Greece! This role is essential for providing exceptional technical assistance to Polish-speaking clients who need help with their electronic devices.

If you possess a strong passion for technology, enjoy solving problems, and excel at delivering outstanding customer service, we encourage you to apply and join our dynamic team!

Responsibilities

• Deliver technical support in Polish through phone, email, and chat channels to customers utilizing electronic products
• Identify and troubleshoot product-related issues to achieve high customer satisfaction
• Document interactions and resolutions clearly within the support system
• Work with engineering teams to escalate and resolve more complex concerns
• Educate customers about product features, functionalities, and optimal usage
• Keep up-to-date with product changes and technological advancements
• Engage in continuous training to improve product knowledge and customer support skills

Requirements

• Fluency in Polish and English, both written and spoken, is essential. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Excellent verbal and written communication skills
• Able to adapt and work effectively in a fast-paced environment
• Familiarity with customer support tools and technology

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...