Job Description

Polish-Speaking Road Services Customer Care Specialist | Porto

Job Description

We are recruiting Polish-speaking Operations Customer Experts for an on-site role in Porto, Portugal, supporting a leading company specializing in road infrastructure management, toll collection, and transport operations across the Polish market.

In this role, you will act as a key contact point for logistics companies, fleet managers, and commercial drivers, assisting with road usage regulations, toll services, revenue collection, and account administration.

Your Role

• Act as the primary contact for commercial transport operators and drivers (vehicles over 3.5 tons).
• Provide customer care and operational support via phone and email in Polish and English.
• Assist clients with toll systems, service subscriptions, and account inquiries.
• Handle debt-related communications, balance settlements, and payment collections professionally.
• Advise customers on road usage policies, electronic toll regulations, and service offerings.
• Maintain up-to-date customer records and accurate case documentation in internal systems.
• Support overall operational targets and service delivery quality.

Your Qualifications

• Native or near-native fluency in Polish (spoken and written).
• Good working proficiency in English.
• Previous experience in customer support, administration, or logistics/transportation services is an advantage.
• Strong communication, negotiation, and problem-solving skills.
• Discretion and professionalism when managing sensitive client and financial data.
• Comfortable navigating digital databases, internal CRM platforms, and office software.
• Ability to thrive in an active, dynamic, and target-oriented operational environment.

The Offer

• Location: Modern office facilities in the Porto area with excellent public transport connections.
• Contract: Standard employment contract under local regulations, including full social security coverage.
• Compensation & Benefits: Competitive monthly salary package (options available with or without company-provided accommodation), daily meal allowance via meal card, and health insurance from day one.
• Annual Leave: 22 days of paid annual leave plus official local public holidays, with holiday and Christmas allowances integrated into monthly pay.
• Relocation Support: Optional company-provided accommodation available for eligible candidates moving to Porto.
• Training & Development: Fully paid initial professional training program and ongoing career support within an international workplace.