Job Description

Mercier Consultancy is thrilled to announce an opening for a Polish-Speaking Customer Support Representative in our Luxury Brand Retail Department! In this prestigious role, you will be the first point of contact for our Polish-speaking clients, delivering exceptional service and support as they explore our high-end luxury products. Your communication skills and dedication to client satisfaction will be key in providing memorable experiences.

This position is perfect for individuals who have a passion for luxury brands and are committed to delivering exemplary service. If you are enthusiastic, articulate, and have a keen eye for detail, we invite you to apply!

Responsibilities

• Provide customer support in Polish through phone, email, and chat
• Assist clients with inquiries related to luxury products, orders, and services
• Document customer interactions and solutions in our support systems
• Collaborate with internal teams to resolve client issues and provide personalized support
• Maintain a thorough understanding of the luxury product lines and brand values
• Collect and analyze customer feedback to continuously improve service quality
• Participate in training sessions to enhance product knowledge and customer service skills

Requirements

• Fluency in Polish and English, both written and verbal is mandatory. Speaking Customer Support for Luxury & High-End Brand Retail Department
• Excellent communication and interpersonal skills
• Adept at handling inquiries with patience and professionalism
• Proficiency in customer service tools and software

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...