Job Description

Mercier Consultancy is seeking a Polish-Speaking Customer Expert to join a reputable automotive company. In this role, you will be responsible for providing exceptional customer support to Polish-speaking clients, ensuring their inquiries and issues are addressed efficiently and effectively.

You will act as a key point of contact between the company and its customers, delivering high-quality service to enhance customer satisfaction and loyalty in the automotive sector.

Responsibilities

• Respond to customer inquiries and provide support in Polish via phone, email, or chat
• Assist customers with automotive product information, services, and issue resolution
• Manage and resolve customer complaints promptly and professionally
• Collaborate with technical and operational teams to provide solutions
• Maintain accurate records of customer interactions and transactions
• Identify trends in customer feedback and suggest improvements
• Participate in ongoing training and development to stay updated on product knowledge and customer service best practices

Requirements

• Fluency in Polish and English, both written and spoken
• Experience in customer support or service, preferably in the automotive industry
• Strong communication and interpersonal skills
• Problem-solving ability and attention to detail
• Customer-focused approach with a professional and friendly demeanor
• Ability to multitask and work effectively in a team
• Willingness to learn and adapt in a dynamic work environment

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Free Greek lessons
• And More!