Job Description

Mercier Consultancy is excited to announce an opening for a Polish Player Support Specialist in our gaming department located in Sofia, Bulgaria! This role is perfect for individuals who are passionate about gaming and want to make a difference in the Polish-speaking player community by providing exceptional support and assistance.

As a Player Support Specialist, you will be responsible for addressing player inquiries, troubleshooting game-related issues, and ensuring that our players have a fantastic experience. We are looking for team players who have excellent communication skills and a commitment to customer satisfaction.

Responsibilities

• Offer outstanding support to Polish-speaking players through emails, chat, and social media platforms
• Assist players with technical issues, gameplay questions, and account management inquiries
• Document player interactions and support requests accurately in our CRM system
• Work closely with other teams to resolve complex player issues efficiently
• Collect player feedback and insights to share with the development team for ongoing improvements
• Help nurture a positive and engaging gaming community for our players
• Stay updated on current gaming trends and product developments

Requirements

• Fluency in Polish and English, both written and spoken
• Exceptional communication and customer service skills
• Previous experience in player support or customer service roles is a plus
• A strong passion for gaming and an understanding of gaming culture
• Strong problem-solving skills and attention to detail
• Able to work independently and collaboratively as part of a team
• Familiarity with customer support software and gaming platforms is advantageous

Benefits

• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training sessions from the office
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses