Job Description

Mercier Consultancy is hiring a Polish-Language Customer Expert to join a reputable logistics company based in Athens, Greece. This role is ideal for individuals passionate about delivering excellent customer service within the logistics and transportation sector.

As a Customer Expert, you will serve as the primary point of contact for Polish-speaking customers, assisting them with inquiries related to logistics, shipments, and deliveries. You will play a key role in ensuring smooth communication and customer satisfaction by providing timely and accurate information.

Responsibilities

• Provide professional customer support in Polish via phone, email, and chat
• Handle inquiries related to logistics operations, shipment tracking, and delivery statuses
• Resolve customer issues effectively and liaise with internal departments to find solutions
• Maintain detailed records of customer interactions and transaction information
• Collaborate with logistics and operational teams to improve service quality
• Gather customer feedback and report on trends to support continuous improvement
• Participate in training programs to stay updated on company processes and systems

Requirements

• Fluency in Polish and English, both written and spoken
• Experience in customer service, ideally within logistics or transportation industries
• Excellent communication and problem-solving skills
• Strong organizational skills and attention to detail
• Customer-oriented mindset with a professional approach
• Ability to work effectively in a team and handle multiple tasks simultaneously
• Willingness to relocate to Athens, Greece is advantageous

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• And More!