Job Description

Mercier Consultancy is looking for a Polish-language Customer Expert to join a fast-growing FinTech company based in Athens, Greece. This role offers an exciting opportunity to contribute to the financial technology sector by delivering outstanding customer support to Polish-speaking clients.

In this position, you will be responsible for assisting customers with their inquiries, resolving issues related to FinTech products, and ensuring a seamless user experience. Your expertise will help maintain customer satisfaction and foster trust in the company's financial services.

Responsibilities

• Provide professional customer support in Polish through multiple channels including phone, email, and chat
• Assist customers with questions related to FinTech services and products
• Investigate and resolve customer issues efficiently and accurately
• Collaborate with internal teams to address technical and operational challenges
• Document and escalate issues when necessary, ensuring timely resolution
• Gather and relay customer feedback to improve products and services
• Stay informed about new features, industry trends, and regulatory requirements

Requirements

• Fluency in Polish and English, both written and spoken
• Experience in customer service or support, preferably in the FinTech or financial services industry
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal abilities
• Customer-oriented mindset with patience and professionalism
• Ability to work independently and as part of a team in a dynamic environment
• Willingness to relocate or work in Athens, Greece

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Free Greek lessons
• And More!