Job Description
Mercier Consultancy is excited to offer a unique opportunity for an Italian Speaking Customer Service Representative to join our Client's Online Marketplace team based in Greece. This role includes a fully paid relocation package to Greece, allowing you to experience a new culture while advancing your career.
In this role, you will provide top-tier support to Italian-speaking customers, addressing their inquiries, resolving issues, and enhancing their online marketplace experience. Your expertise and fluency in Italian will be instrumental in ensuring customer satisfaction and fostering long-term client relationships.
Responsibilities
- Deliver exceptional customer service in Italian regarding marketplace transactions and inquiries
- Assist customers with order placements, payments, returns, and dispute resolution
- Handle customer complaints and provide effective solutions promptly
- Maintain accurate records of customer interactions using CRM software
- Collaborate with various internal teams to resolve complex issues and improve service delivery
- Provide feedback and suggest improvements based on customer interactions
- Adapt to new processes and technologies in a dynamic online marketplace environment
Requirements
- Native or fluent in Italian and proficient in English with excellent communication skills
- Strong customer service background, preferably in e-commerce or marketplace environments
- Ability to handle multiple tasks efficiently in a fast-paced setting
- Detail-oriented, organized, and problem-solving mindset
- Flexibility and willingness to relocate to Greece with full relocation support provided
- Experience with CRM systems and customer support software is a plus
- Positive attitude and eagerness to work in a multicultural environment
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Monthly Performance Bonus
- Free Greek Course
- And More...
