Job Description
Mercier Consultancy is pleased to offer a fantastic opportunity for a Polish Speaking Customer Service Representative to join our Client's Airline Booking Company based in Athens, Greece. In this role, you will provide assistance to Polish-speaking customers, helping them with airline bookings, itinerary changes, and travel-related questions.
Your fluency in Polish will be essential for communicating effectively with clients, ensuring their flight reservations are handled smoothly and any issues are resolved promptly. You will play a vital role in contributing to a seamless travel experience for our customers.
Responsibilities
- Provide exceptional customer service in Polish regarding airline bookings and travel inquiries
- Assist customers with flight reservations, cancellations, and modifications
- Resolve booking issues, delays, and complaints professionally and efficiently
- Maintain accurate records of customer interactions in the CRM system
- Collaborate with airline partners and internal teams to ensure customer satisfaction
- Gather and report customer feedback to improve service quality
- Stay informed about airline policies, schedules, and travel guidelines
Requirements
- Fluency in Polish and English with excellent communication skills
- Strong customer service orientation and problem-solving abilities
- Previous experience in customer service, especially in the airline, travel, or booking industries, is preferred
- Ability to manage multiple tasks and customer inquiries in a fast-paced environment
- Detail-oriented with excellent organizational skills
- Passion for travel and helping customers navigate booking processes
- Familiarity with customer support software and CRM systems is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Monthly Performance Bonus
- Free Greek Course
- And More...
