Help us deliver a better tomorrow
Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
About the opportunity
As a Policy, Process & Communications Coordinator, you will play a key role in supporting the development, refinement and communication of processes for Last Mile operations.
Working closely with the Policy, Process & Communications team, you will assist in drafting clear and effective process documentation, while helping to identify, review and update existing materials to ensure consistency across a national Last Mile framework. You will also contribute to the continuous improvement of documentation by supporting the revision or decommissioning of outdated content.
In this role, you will help maintain and enhance digital communication platforms, including SharePoint sites, ensuring information is accessible, current and easy to navigate for team members.
This position requires a high level of attention to detail, a solid understanding of governance principles and strong written communication skills. You will have the ability to translate complex information into simple, user-friendly content that supports operational clarity and consistency.
What you’ll deliver with us
In this role, you’ll support the delivery of clear, consistent and high-quality processes and communications across our Last Mile network. You’ll play an important part in ensuring operational teams have the right information, at the right time, in a way that is easy to understand and act on.
Working collaboratively across teams, you’ll help drive consistency, reduce risk and identify opportunities to simplify and improve how we work.
You’ll also:
About you
You are a detail oriented and proactive professional who thrives in a fast paced operational environment. With strong writing and communication skills, you have the ability to turn complex information into clear, practical documentation that supports teams to perform at their best.
You enjoy collaborating with stakeholders, take ownership of your work and are always looking for ways to improve processes and drive consistency across teams.
You’ll bring:
How we’ll deliver for you
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au
See and hear more about what it's like to work in business support with us:
Connecting businesses with consumers is the heart of commercial prosperity and the cornerstone of Australia Post's commitment to Australian businesses. As connectivity transforms our lives, Australia Post is evolving to meet the future needs of businesses by providing trusted service solutions in etailing, retailing, communications, financial services and postal. Continuous improvement of these services is our relentless objective.
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