Job Description

The Policy Planning, Training, and Infrastructure (PTI) team sits at the center of T&S Policy, shaping how policy work is prioritized, executed, and scaled across the organization. Within PTI, Policy Planning plays a key role in shaping the strategic direction and driving operational excellence of T&S Policy—leading long-term planning and designing scalable processes that improve day-to-day execution and support long-term sustainability.

As a Policy Planning Manager, you will serve as a key driver of high-impact initiatives across Policy and the broader Trust & Safety organization. You will bring structure and clarity to complex, ambiguous work, and partner directly with stakeholders to drive alignment and decisions.

We are looking for someone who operates with a high degree of autonomy, forms clear, well-reasoned points of view, and proactively identifies and resolves gaps—moving beyond coordination to drive outcomes. This role will play a critical part in elevating execution quality, stakeholder management, and planning rigor across the Policy team.

Responsibilities:

- Lead high-priority efforts across the Policy, broader Trust & Safety and cross-functional workstreams, from early scoping through execution.

- Translate complex, undefined problems into clear frameworks, plans, and timelines that drive execution.

- Partner with stakeholders across Policy, Product, Legal, and Operations to align on priorities, navigate tradeoffs, and accelerate decisions.

- Surface gaps early, form clear points of view, and independently drive solutions in fast-moving environments.

- Build and refine scalable approaches to planning, prioritization, and execution to improve visibility and predictability.

- Raise the bar for execution, organization, and communication across initiatives.

- Contribute to annual roadmap planning, OKRs, and broader operational rhythms.

- Provide structured updates, highlight risks, and ensure stakeholders have visibility into progress and blockers.