AIA

Policy Owner Service, Specialist

AIA  •  Hong Kong, HK (Onsite)  •  22 days ago
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Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Support on managing the governance and risk of the department, and to deliver projects to ensure Policy Service Department is operated in compliance with the company guidance and compliance/regulatory requirements.

Roles and Responsibilities:

Governance and Control

  • Conduct periodic audits to ensure the POS transactions are properly performed and adhere to all regulation’s requirements and company’s rules and guidelines
  • Proactively look for areas within POS that may be in violation of the regulations, and to identify the root cause and then propose ways to improve it to ensure the team can operate smoothly
  • Support Risk Management & Compliance / Internal Audit in various activities including but not limited to annual / ad-hoc auditing activities, annual regulatory reporting
  • Monitor and ensure the controls in POS function are effective and up to date.
  • Coordinate within the department to ensure practice is consistence and with required standards met.
  • Assist to formulate & implement plan to revise existing controls or add new controls if deficiency is noted.
  • Support reporting activities on control monitoring
  • Governance all the related SOP are updated and compliant with related processing rules

Project Support or non-routine task

  • Liaise with respective teams / departments to implement risk Management & Compliance related initiatives or projects in order to embed risk & compliance requirements in day-to-day business operations of POS
  • Organize and provide necessary training to stakeholders
  • Revise guidelines, forms & procedures manuals and to ensure up-to-date

Other responsibilities

  • Perform other responsibilities and duties periodically assigned by supervisor in order to meet business requirements.

Minimum Job Requirements:

  • University / College graduate with minimum 5 years’ experience in managing similar job natures, project management or business analysis is preferred.
  • Experience in project management and process review in insurance firm is a plus.
  • Strong interpersonal and communication skills
  • Result-oriented, aggressive, and innovative
  • Proactive in problem solving in a fast-moving industry
  • Demonstrated analytic capacity and business thinking

Others:

  • Relevant license(s) will be required if the job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA

About AIA

AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.

The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.

AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.

AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.

(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.

(2) Macau SAR refers to the Macau Special Administrative Region.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Central, HK
Year Founded
Unknown
Website
aia.com
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