This role serves as the lead of the operational support team for At-Large Policy Support working under the guidance of the Manager of Policy Development Support and At-Large Regional Affairs. You will lead a dedicated team in providing administrative, project management, and procedural guidance to the At-Large community (including the ALAC, RALOs, and individual Internet user representatives). Key responsibilities include ensuring the on-time delivery of operational projects, ensuring streamlined and efficient operations that facilitate effective community collaboration, and advising senior management on communication tools and workflow improvements.
Key Responsibilities & Duties:
●Team lead capacity - provide overall direction for the ALAC/At-Large operations team, in collaboration with the At-Large Policy Development Support function, overseeing day-to-day operations and fostering a culture of continuous internal improvement.
●Leadership Support - Serve as the key operational resource for the At-Large Community, consisting of the At-Large Advisory Committee (ALAC), the Regional At-Large Organizations (RALOs) and members.
●Operational Management - Oversee meeting scheduling and support, voting, working group administration and member management to ensure seamless community engagement.
●Technical Facilitation - Manage global teleconferences, including liaising with the technical and language services teams.
●Project Oversight - Execute ad-hoc internal and community-led projects, driving initiatives from conception to implementation.
●Training - Design and deliver comprehensive training on communication tools (Zoom, Wiki, Website platforms) for new hires.
●Cross-Functional Collaboration - Strengthen relationships with other SOAC operational support teams and other Organizational operational teams to streamline operational processes to improve the volunteer user experience with ICANN and enhance service delivery.
●Other duties as assigned or requested.
Required Knowledge, Skills, and Abilities (KSAs): (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
●Technical Proficiency - Advanced knowledge of Microsoft Office Suite and Google Workspace Productivity Suite Adobe as well as Customer Relationship Management (CRM).
●Project Management and Organization - Proven ability to manage complex projects, prioritize tasks, and meet deadlines in a high-pressure, fast-paced environment.
●Analysis and Problem-Solving - Demonstrated capability to create tailored, strategic solutions related to operational issues.
●Stakeholder Relations and Communication - Exceptional verbal and written English communication skills; multilingual proficiency strongly preferred. Capable of working with diverse, global teams, and internet policymakers of diverse backgrounds, cultures, and skills-sets.
●Facilitation and Public Speaking - Experienced in coordinating in-person, hybrid, and virtual meetings on policy issues. Strong public speaking skills for conferences and high-visibility webinars.
●Professionalism - Strong commitment to confidentiality, discretion, and accuracy. Experience in working independently with a highly diverse workforce.
●Bachelor's Degree required, preferably in a relevant field of study.
●Minimum of 5 years of experience with a Bachelor’s Degree or 2 years of experience
with a Master’s Degree.
●Minimum four years of progressive work experience in management of operations support.
●Prior experience working for an international organization, strongly preferred.
Languages:
●Fluency, both written and spoken, in English is required.
●Fluent written and spoken language skills in any of the other official United Nations languages
is required/preferred.
●ICANN is a global organization that values diversity; preference will be given to candidates
with demonstrated skills in additional languages besides English
To reach another person on the Internet you have to type an address into your computer - a name or a number. That address has to be unique so computers know where to find each other. ICANN helps coordinate these unique identifiers across the world. Without that coordination we wouldn't have one global Internet.
ICANN was formed in 1998. It is a nonprofit public-benefit corporation with participants from all over the world dedicated to keeping the Internet secure, stable and interoperable. It helps promote competition and develop policy on the Internet’s unique identifiers.
ICANN doesn’t control content on the Internet. It cannot stop spam and it doesn’t deal with access to the Internet. But through its coordination role of the Internet’s naming system, it does have an important impact on the expansion and evolution of the Internet.
