Job Description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Team And The Role

At eBay, maintaining buyer and seller trust in our marketplace—while ensuring full compliance with applicable laws and regulations—is a top priority! If prohibited or non-compliant items are listed, it compromises customer trust and exposes eBay and our customers to legal and reputational risk. eBay is employing advanced technologies, including artificial intelligence, to strengthen policy enforcement by identifying and removing unsafe items and other regulated items. The Policy Manager will support these efforts by administering policies, developing strategies and coordinating the program’s execution towards shared goals. You will work globally, partnering closely with the Regulatory Legal teams to handle risks and with business partners to build positive impact to business metrics and operate within budgets. Closely working with product management and engineering, along with policy operations to implement new solutions, and to optimize existing solutions. You will evaluate in-house and third-party solutions, including the development and interpretation of control plans. You will engage with eBay buyers and sellers via research initiatives and one-on-one interactions.

What You Will Accomplish

Policy compliance

• Maintain eBay’s Prohibited and Restricted Items Policies based on the dynamic and often complex global regulatory environment.

• Balance supporting eBay’s growth and focus categories while maintaining a compliant marketplace

• Partner with operational teams to ensure timely takedowns and enforcement actions in accordance with legal and platform requirements

Cross-Functional Collaboration

• Partner with global Regulatory and Legal organizations on evolving trends and issues

• Work with Product and Engineering to build scalable enforcement tools and workflows

• Support governance and oversight processes that ensure policies are measurable, auditable, and operationalized globally.

• Deliver policies that are machine-readable and interpretable for modern detection systems, including models powered by artificial intelligence.

Seller Support

• Educate sellers about our policies to keep creators and eBay safe

• Draft policies that are clear and simple for sellers to understand and self-remediate

• Understand customer needs, motivations and wants to make business decisions that consider the overall end to end customer experience and sellers’ business models

Measurement & Insights

• Analyze trends, metrics, and enforcement outcomes to advise on strategy and improvements

• Translate sophisticated data insights into clear, actionable recommendations for partners at all levels

• Prepare reporting for leadership on risk, enforcement efficiency, and compliance health

• Clearly define and communicate business and policy requirements, including data visibility and reporting needs to support effective oversight and risk management.

What You Will Bring

• 7+ years of experience in intellectual property compliance, trust & safety, or platform governance

• Outstanding communication skills – oral and written, including ability to deliver compelling presentations to internal and external groups

• Seven or more years of proven experience, preferably in ecommerce, in the areas of policy, program management and/or strategy development

• Familiarity with AI tools and an AI-first approach, with a demonstrated ability to harness technology to improve insight, execution, and decision-making.

• Analytic and strategy development skills including expert Excel (pivot tables, advance functions, statistics) and PowerPoint skills; Outstanding skills in SQL coding and database query (e.g., SQL) and understanding of data warehouse architecture are required

• Familiarity with the live commerce landscape and functional understanding of the eBay marketplace

• A willingness to challenge existing approaches and ability to drive positive culture changes

• Practiced at solutions compose with an ability to think holistically about the impact that any changes will have on both eBay’s buyers and sellers

• Ability to evangelize ideas, influence key partners and collaborate effectively, with experience leading cross-functional teams

• Ability to build credibility with partners

• Outstanding personal initiative, a “can-do” spirit

• The highest degree of personal integrity

Education:

• BS/BA degree in related field required; Masters or MBA degree preferred

• Degrees in business or analytics preferred

• Work experience in consulting, strategy development, or analytics preferred

Additional Details

The base pay range for this position is expected in the range below:

$86,800 - $150,100

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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