Job Description

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience working in an operations capacity (e.g., scaled/business operations, vendor management, process/organizational optimization ).
• Ability to work non-standard hours, weekends, holidays, and on shift-based schedules as needed.

Preferred qualifications

• Experience with identifying abuse trends or working in news or policy.
• Experience with SQL and spreadsheet software. Demonstrated investigative skills, including using data to drive strategy and business action.
• Experience in content policy, anti-abuse, and reviewing online content.
• Ability to build effective relationships with cross-functional partners across geographies.
• Demonstrated business judgment and developed influencing and communication skills.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

As part of YouTube Trust and Safety, you will be directly responsible for making the internet safer and protecting free speech. As a Policy Enforcement Manager, you'll be responsible for working with a global team from Policy, Enforcement, Product, Engineering, Tools, and Legal to prevent violative content from appearing on the site. You'll evaluate abuse trends and quality within vendor operations and develop creative solutions to address quality, workflows, and processes. You'll also review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities. This role will review graphic, controversial, and offensive video content in line with YouTube’s Community Guidelines. This role will require oncall work at weekends and holidays on a rotational basis.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Research and stay up to date on key trends and suspicious patterns across policy areas
• Oversee enforcement quality across policy areas, including calibrations with vendor teams.
• Work cross-functionally, think strategically, and keep our users safe while protecting free speech.
• Review controversial, graphic and offensive video content in line with YouTube’s Community Guidelines