Job Description

• Job ID: 49583
• Job Category: Policy, Planning & Research
• Division & Section: Housing Secretariat, Housing Stability Services
• Work Location:1530 Markham Rd (in-person/ not hybrid)
• Job Type & Duration:Full-Time, Permanent

• Salary Range: $105,241-$146,191, wage grade 7

  Hiring Zone:$ 105,241-$113,468

• Shift Information: Monday to Friday, 35 hours per week
  Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period10-Jun-2026 to 2-Jul-2026

Are you passionate about supporting tenants and creating housing and homelessness prevention solutions? Join the Housing Secretariat – Tenant Access and Support – Eviction Prevention in the Community (EPIC) program to contribute meaningful, program and system-level impacts that strengthen housing security for vulnerable Torontonians.

The EPIC Program is a cornerstone of the Housing Secretariat’s work to strengthen housing stability and prevent homelessness. Operating within a complex, multi-stakeholder and people-centred environment, EPIC advances upstream, system-level solutions that improve service quality, enhance tenant and service user experience, and delivers measurable outcomes aligned with the City’s HousingTO Action Plan. Grounded in data, lived experience, and strong cross-sector partnerships, the program plays a critical role in shaping responsive, equitable, and effective housing and homelessness systems for vulnerable Torontonians.



The Policy Development Officer is a key strategic role for a politically savvy, action-oriented professional with strong policy, research, and relationship-building expertise. Reporting to Housing Consultant or designate, the position leads strategic and operational policy development, program design, evaluation, and continuous improvement initiatives that support program, unit, and divisional priorities.

With strong communication, facilitation, and project leadership skills, the successful candidate will help translate strategy into action—strengthening service quality, accountability, and results across Toronto’s housing and homelessness prevention system.

Major Responsibilities

• • Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations as it relates to policy/program matters.
  • Provides policy/program development, research/analysis, and evaluation/support to senior management of the Division/Corporation to support the delivery of the housing/homeless programs.
  • Develops/recommends new policy and policy amendment interests/priorities of Council; Corporate, Divisional, senior management, senior levels of government; service agencies/users and the community
  • Develops policy and program guidelines and procedures.
  • Leads policy and program development processes by identifying, formulating, and recommending new policy and policy amendments, preparing, and supporting the delivery of detailed implementation plans.
  • Provides strategic financial/political advice
  • Develops and recommends innovative solutions and provides interpretive advice/support to staff, funded agencies, and the public.
  • Leads task forces, special committees, and public consultation processes.
  • Implements policy and program through; communication messages; developing/implementing accountability framework; developing training programs for staff, funded agencies, and the public.
  • Research, analyzes, and evaluates policies/programs through; management of qualitative/quantitative data; management of sensitive/confidential information, such as determining research priorities.
  • Provides project management, including but not limited to preparing request for proposals; evaluates proposals; ensures quality in project deliverables within timeframes and ensures compliance to related Corporate policies.
  • Provides leadership to project teams comprised of multiple stakeholder interests such as divisional staff, staff of other divisions and/or City agencies and/or external stakeholders.
  • Represents City interests in inter-jurisdictional, inter-governmental, international and community meetings/settings. Also, in community-based policy/program development initiatives.
  • Participates in inter-Divisional policy/program development initiatives.
  • Prepares reports/publications (e.g.: Council reports, briefing notes and communications/presentations) for senior management.
  • Conducts on-site visits to housing/homelessness service providers.
  • Responds to issues arising when in contact with the public.
  • Develops and maintains effective working relationships with funding partners, senior levels of government, other city divisions, community agencies, and advocates to identify current thoughts, issues and trends, facilitate service coordination, and organize relevant forums and workshops.

Key Qualifications:

1. 1. Post-secondary education in public administration, public policy, business administration, social science or an equivalent combination of education and/or experience.
   2. Considerable experience working with housing-related policy and legislation applied through policy analysis, planning and development and/or program design, implementation, and evaluation.
   3. Considerable experience in project management including project design, development, implementation, and/or evaluation.
   4. Experience in social science research methodologies and techniques and experience in writing comprehensive complex and formal reports.
   5. Experience in community engagement / consultation processes, including relationship building, facilitation, consensus-building, and conflict resolution, in an effort to gain input and understanding from a broad range of stakeholders.
   6. Understanding of the Federal/Provincial/Municipal and community funding relationship
   7. Knowledge of policies affecting housing programs is essential.
   8. Knowledge in the area of quality assurance, customer service, continuous improvement, service reviews and compliance or related subject matter
   9. Knowledge of Indigenous cultures, contemporary and historical issues, including awareness of cultural teachings and experience working closely with Indigenous communities would be an asset.
   10. Excellent strategic and conceptual skills to develop creative solutions in combination with strong research, analytical and conflict resolution skills.
   11. Excellent relationship building skills to engage with, as well as facilitate training for, a broad range of stakeholders.
   12. Highly developed verbal and written communication skills, coupled with political acuity.
   13. Ability to work both independently as well as lead effective teams.
   14. Excellent knowledge of MS Office and other database software.
   15. Ability to travel to community service sites when required.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request Learn more about the City’s Hiring Policies and Accommodation Process