Job Description

Posting number: TM097-17

Department: Police

Job classification: Police Teletype Operator

Posting type: Open

Categories: Clerical & Data Entry, Law Enforcement, Customer Service, Dispatch

The Police Department is looking for a Police Teletype Operator to Intercepts, interprets, searches, enters and removes information from local, state and federal criminal justice information databases, example: National Crime Information Center (NCIC), Florida Crime Information Center (FCIC), Driver and Vehicle Information Database (DAVID), Criminal Justice Information System (CJIS) for the Police Department.

In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants).

Examples of duties

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Assists officers call in requests for information from FCIC, NCIC and other criminal justice databases for the Police Department
• Operates Teletype Unit computer equipment to enter, retrieve, cancel, modify, confirm criminal histories
• Researches, reviews, inputs and validates information and reports within the Records Management System (RMS) and manual filing systems to obtain information, and copies documents for use in investigations and confirmation of request
• Receives requests for information through two-way radio, by telephone, by computer message, teletype, in writing and in person; ensures that request contains all necessary information; determines if request should be complied with or referred to another agency
• Receives request from command staff to send out administrative pages and call outs
• Inputs, updates, requests, transmits and queries information from a variety of sources to maintain accurate records or to access databases for information
• Answers phone calls from the public and provides basic information regarding public safety or general information
• Validates, updates and/or modifies entries into FCIC/NCIC by checking clerk dockets, pulling files, and verifying accuracy of entries; reviews validation printout for any coding errors; insures that all FCIC/NCIC database entries are active and contain accurate information
• Utilizes reference materials to assist in locating names, addresses and telephone numbers and other information within the city and county as requested
• Operates computer systems with various software programs for document storage and retrieval and spreadsheets or other equipment, similar in nature, for law enforcement record keeping.
• Receives and processes SaferWatch tips and sends alerts to the community
• Maintains appropriate logs and files in accordance with requirements of the system providers and departmental procedures
• Performs 24 hour recheck of tow/repossession entries
• Sorts and files records material alphabetically, numerically or by other predetermined categories; retrieves material from files upon request
• Gathers accurate information for officers, code enforcement, towing and repo companies to enter into the BOLO tracker
• Sends administrative notifications to departmental call outs through Everbridge
• Processes safe watch tips
• Performs related work as required

Qualifications

1. High School Diploma or G.E.D.
2. One (1) year of clerical or office work involving data entry, retrieval and verification of information, preferably related to law enforcement.
3. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute for one year of the required experience.
4. Must be able to obtain FCIC Full Access Certification within the first 6 months of employment.
5. Must be able to successfully pass a 25 WPM typing test.
6. Candidates will be required to pass a background investigation, which includes a polygraph examination, prior to employment.
7. If claiming Veterans’ Preference, you must attach a copy of the DD214 Member 4 form (or other supporting claim documents) to your on-line application.

Preferences:

1. Experience working in a public safety environment
2. Experience working in telecommunications or 911 dispatch
3. NCIC and FCIC certified

As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

Shift Schedule Must be available and willing to work days, nights, weekends, and holidays, as needed, to fulfill the 24/7 mission of the unit.

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
The noise level in the work environment is quiet to moderately loud. The work entails sedentary work in an office setting. While performing duties, an employee may frequently exert light physical effort, such as standing, walking, stooping, talking, hearing, and reaching above and below shoulders. Most tasks require the use of hand and fingers dexterity, such as keyboarding and the ability to use a headset. The employee may be required on rare occasions to lift up to 10 pounds. Sometimes work is stressful when working under stringent time constraints.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supplemental information

The City of Fort Lauderdale receives a high volume of applications, so not every applicant who meets the minimum qualifications will be guaranteed an interview. Candidates are selected for interviews based on how closely their education and work experience match the specific requirements of the position.

Applicants will be subject to an extensive selection and screening process, which may include, but not be limited to evaluation of training and experience; written; oral and performance-based testing; skills assessment; interview; employment check, background investigation; medical examination; and drug screen. For Public Safety positions, the process additionally includes polygraph examinations and psychological evaluations. The expected duration of the selection process varies by position.

All applicants, including current City of Fort Lauderdale employees, need to fully detail their work experience on the employment application. Applicants must ensure that all required documents submitted are in a format that is acceptable, clear, and legible. It is the applicant’s responsibility to update their online profile with accurate personal information, work history, education, and certifications each time they submit a new application. Incomplete applications may result in disqualification.

The City of Fort Lauderdale is an Equal Opportunity, Veteran’s Preference Employer and Drug Free Workplace. For technical support with your application, contact GovernmentJobs.com from 9 am to 9 pm EST, Monday to Friday, at (855) 524-5627 or email support@governmentjobs.com