Job Description

Position open until 7/10/2026

Salary: $36,400 annually

General Description and Classification Standards

Duties include (but are not limited to) Reading police reports to classify crimes according to Uniform Crime Reporting rules, correct police reports, and maintaining electronic and paper incidents, arrest, and other report files in compliance with department policy. Notifying appropriate personnel on issues and errors that require attention and corrections, assisting citizens in the front lobby and via telephone and in processing requests for information, and assisting in the supervision of subordinate personnel. This position instructs citizens on the process of obtaining their reports and researching incorrect case numbers. They handle daily cash payments for reports, process mail requests, and retrieve archived reports. This role involves interacting with the public and maintaining professionalism under stressful situations, as well as providing information related to crime, arrest, and traffic reports. Strong knowledge of law enforcement codes, rules, and regulations is required, along with proficiency in various software systems.

The Police Reports Technician I also assists with training new personnel and performs routine clerical and administrative tasks to support the department. This is the entry level for this job family. Individuals entering this level must already possess the basic knowledge of the work and the required communications skills to carry out basic tasks. Typically performs the simplest pertinent tasks and assists higher level workers in more complex jobs. Positions at this level could have a permanent assignment or could be on a promotional track for higher level activities.

Supervision Received

Works under direct supervision and follows standardized procedures and written instructions to accomplish assigned tasks.

Essential Duties and Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Applies and interprets rules, policies, and guidelines from the FBI Uniform Crime Reporting Program to accurately classify and score crime data.
• Interprets documentation from the National Crime Information System in order to verify pre-existing records for accuracy and validations.
• Modifies records as needed and makes entries of property, vehicles, firearms, protective orders, and missing persons.
• Interacts extensively with the public, City, department personnel, and other law enforcement agencies on the telephone and in person in a courteous and tactful manner.
• Responds to requests for information in compliance with departmental policy, legal, and governmental guidelines.
• Maintains electronic and paper crime, arrest, and incident report files to ensure such records are properly retained in accordance with department policy and procedures.
• Checks both electronic and paper documentation for completeness, accuracy, and compliance with legal and other requirements.
• Accesses various local, state, and national law enforcement systems to enter and retrieve information.
• Generates automated notifications to Department of Justice on state-mandated programs and manages local supporting files.
• Codes and enters data into an automated records management database.
• Retrieves, assembles, and disseminates reports and information from files in an accurate and timely manner from department staff.
• Types arrest reports, search warrants, and related materials using word processing systems to meet specific deadlines.
• Researches and provides information by phone, in person, and by mail related to crime, arrest, and traffic reports.
• Receives, verifies, and accounts for a variety of fees.
• Classifies incoming crime reports in accordance with the FBI Uniform Crime Reporting Criteria.
• Follows standardized procedures and written instructions to accomplish assigned tasks.
• May oversee temporary or contract workers as needed.
• Provides customer service support via email, telephone, in person, and mail responses.
• Serves as an Open Records Liaison and handles report redacting.
• Enters accounts receivable checks into Oracle system.
• Performs GCIC entries and maintains accuracy.
• Handles scanning, Teleserve, Coplogic, impounds, and repossessions.
• Certifies reports and maintains records in a mail database.
• Operates office machines including computer, adding machine, copier, and fax machine.
• Establishes and maintains working relationships with co-workers, carriers, and the general public.
• Communicates with officers on reporting requirements.
• Scans and indexes documents for record-keeping purposes.
• Utilizes OMNIXX for data management tasks.
• May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

• Knowledge of law enforcement practices and operations of Uniform Crime Reporting and basic police reports functions.
• Knowledge of police procedures, rules, regulations, and terminology and law enforcement codes as related to assigned functions.
• Knowledge of rules and regulations of the National Crime Information Center (NCIC) and the Georgia Crime Information Center (GCIC) as related to assigned functions
• Knowledge of filing procedures (alpha and numeric).
• Knowledge of telephone etiquette and procedures.
• Knowledge of modern office methods, practices, and equipment currently in use by department.
• Knowledge of teletype procedures, police terminology, law enforcement codes, and laws applying to the release of information.
• Skill in the operation and retrieval of computer report information and data entry of report information.
• Skill in effectively communicating both verbally and in writing.
• Ability to understand and interpret rules, regulations, and laws related to the police reports function.
• Ability to interpret administrative or operational policies within appropriate guidelines without immediate supervision.
• Ability to exercise independent judgment in the release of confidential records within department and legal guidelines.
• Ability to interact with the public and other City employees both in person and over the telephone in a courteous and tactful manner.
• Ability to maintain diplomacy under stressful situations.
• Ability to follow oral and written instructions.
• Ability to deal discreetly with and maintain the confidentiality of sensitive records and information.

Minimum Qualifications

Education and Experience

• High school diploma or general equivalency diploma (GED).
• One (1) year experience in record-keeping or general office work, preferably in a position requiring frequent public contact is required.

Licensures and Certifications

Valid Georgia driver's license, GCIC/NCIC certification.

Preferred Requirements

Associate's degree or a two-year equivalent certification/degree in communications or records management. Three to five (3-5) years of responsible clerical experience in record-keeping (equivalent professional experience may be considered for substitution for the required degree on an exception basis).

Work Environment

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with the job.

Lifting Requirements: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Work Schedule

This position follows the City’s hybrid work schedule policy as assigned by the Department of Human Resources Commissioner and requires in-person work at City worksites/facilities at least four (4) days per week, with the option to work remotely one (1) day per week, based on eligibility, departmental needs, and supervisor approval. The hybrid work schedule is subject to change at any time to five (5) days in-person work.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.